IT Infrastructure Manager - Information Technology - Non-Profit Healthcare

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment.

Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all.

We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

BHCHP is seeking a visionary and collaborative IT Infrastructure Manager to help advance our mission through secure, resilient, and modern technology systems. Reporting to the Chief Information Officer, this role provides leadership in the planning, implementation, and support of BHCHP’s technology infrastructure. The Infrastructure Manager will guide the design of systems that are reliable, scalable, and secure—ensuring our clinical and operational teams can deliver exceptional care.

This role requires a thoughtful balance of innovation, cybersecurity, operational reliability, and user-centered design in a healthcare environment where technology is essential to patient care.

• Lead the planning, design, and continuous improvement of BHCHP’s IT infrastructure to ensure scalability, resilience, and operational efficiency.
• Evaluate and implement new technologies that support BHCHP’s operations, care delivery, and organizational growth.
• Establish and maintain standardized hardware, software, and system configurations across the organization.

• Ensure infrastructure systems support compliance with HIPAA and other healthcare privacy and security standards.
• Partner with the CIO to strengthen cybersecurity posture, including network segmentation, endpoint protection, monitoring, and threat detection.
• Oversee infrastructure controls that protect sensitive patient and operational data.

• Oversee the day-to-day operation and maintenance of critical infrastructure systems, including:
• Enterprise networking and wireless infrastructure
• Cloud platforms and virtualization environments
• Identity and access management systems
• Unified communications and VoIP systems
• Remote access technologies
• Physical security and facility technology systems
• Ensure reliable and secure connectivity across multiple clinical sites and remote workforce environments.

• Maintain robust backup and recovery systems and regularly evaluate their effectiveness.
• Lead infrastructure planning for disaster recovery and business continuity, ensuring critical systems remain available during disruptions.
• Conduct testing and improvement of recovery procedures.

• Provide leadership, mentorship, and technical guidance to members of the IT infrastructure team.
• Foster a culture of collaboration, accountability, and service excellence.
• Support team growth through coaching, training, and skill development.

• Manage relationships with key technology vendors and service providers.
• Lead infrastructure components of IT projects, ensuring alignment with organizational priorities and security standards.
• Balance innovation with responsible stewardship…