Technical Services Engineer III

The Technical Services Engineer III is responsible for the design, availability, performance, and security of Inter Systems’ corporate infrastructure (virtual and physical). This includes on premises, private cloud, and data center environments spanning compute, storage, connectivity, and configuration.

• Design & delivery
  • Work closely with IT Management to architect systems and services.
  • Design and implement IaC and CI/CD workflows across IT infrastructure.
  • Maintain, monitor and optimize private cloud and data center infrastructure (e.g., Virtualization and Containerization, Servers, Storage, etc.).
  • Maintain, monitor and optimize internal and internet-facing applications and services.
  • Take a lead role in evaluation and implementation of new technologies to improve reliability, security, and efficiency.
• Infrastructure operations
  • Provide Level I Administration and Troubleshooting for on‑premises data center platforms, including servers, storage, network devices, and supporting systems (power/cooling).
  • Provide storage administration and support across SAN, NAS, and DAS, including associated storage fabrics.
  • Support Windows, Linux and MacOS server operating systems (administration and troubleshooting).
  • Monitor and administer backup platforms; ensure backup health and completion.
  • Provide Leadership and Mentoring to junior team members.
• Availability, monitoring & incident management
  • Proactively monitor system health and performance; identify and remediate risks before service impact.
  • Troubleshoot and resolve complex infrastructure issues; document root cause and corrective actions.
• Security, compliance & service delivery
  • Implement and maintain security controls to protect infrastructure and data.
  • Complete operational and compliance checks in line with agreed procedures.
  • Fulfil service requests within agreed timelines using established request management processes (e.g., Service Now).
• Collaboration, vendors & documentation
  • Partner with the Network Team on firewalls, switching/routing, and wireless infrastructure support.
  • Manage relationships with hardware, software, and communications vendors.
  • Maintain clear, current technical documentation for infrastructure components.
• Leadership & ways of working
  • Help to define and maintain a collaborative team culture.
  • Support task automation using agreed tooling and scripting aligned with the automation strategy.
  • Provide technical assistance to local staff via the ticketing system.

• Experience:
  
  7+ years supporting complex enterprise ICT environments with multiple stakeholders.
• Networking knowledge:
• Hands‑on technical capability as many as possible of:
  • Microsoft Windows Server, Active Directory, Entra
  • Linux administration
  • Virtualization Technologies (VMware, Nutanix)
  • Containerization Technologies (Docker, Kubernetes)
  • Storage administration (e.g., EMC Unity, Ever Pure)
  • Scripting:
    Python, Power Shell, Bash
  • Automation:
    Ansible, Terraform
  • Source control and CI/CD:
    Git, Perforce

• Required:
  
  Degree in a technical subject or equivalent professional experience.
• Desirable certifications:
  Microsoft, RHCE, VMware, Cisco, Palo Alto, ITIL/ITSM, AWS/Cloud.

The estimated base compensation range for this role is: $143,000—$172,000 USD

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

• Medical, vision, and dental insurance
• Short‑term and long‑term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays
• Parental Leave
• Tuition reimbursement

We are an equal‑opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. Inter Systems is an E‑Verify Employer in the United States.