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AI-Driven Education Tech Support Specialist
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-06-12
Listing for:
Crossover
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Crossover is seeking a Technical Support Specialist to work on AI-assisted resolutions for educational technology challenges. In this role, you will troubleshoot complex issues, combine human judgment with AI tools, and ensure outstanding customer support throughout the resolution process.
Applicants must have at least three years of experience in technical customer support and basic coding skills for effective troubleshooting. The position requires you to be located in a North or South American time zone and be prepared for a fast-paced, demanding environment.
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