Application Development and Support Engineer II

Summary

The Application Support Engineer II role combines advanced application support with engineering-level troubleshooting across enterprise platforms. Engineers take lead on complex issues, identify root causes, and implement fixes to improve system stability. The role serves as a key escalation point and minimizes reliance on development teams. This position is part of Ryder’s Technology Talent Incubator Program, an accelerated career pathway designed to launch the next generation of technology professionals.

Candidates gain hands‑on experience supporting enterprise systems while building exposure to cloud platforms, cybersecurity, data engineering, and artificial intelligence.

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
• Perform advanced data analysis and debugging to identify root causes of system issues
• Implement configuration changes and light development fixes to resolve issues and improve system performance
• Own issues end‑to‑end, including diagnosis, resolution, validation, and documentation
• Identify systemic issues and contribute to long‑term solutions and process improvements
• Partner with development teams to refine escalations and reduce repeat issues
• Contribute to knowledge base improvements and automation opportunities

• Operate with moderate to high independence; handle most issues without guidance
• Impact team‑level processes and contribute to cross‑team issue resolution
• Provide guidance and support to Level I engineers
• Participate in training and development activities within the Talent Incubator Program

• Strong troubleshooting and analytical skills
• Ability to work independently on complex issues
• Strong communication and collaboration skills

• Bachelor’s Degree in Computer Science, MIS, or related field
• Two to four years of experience in application support or development
• Programming experience (SQL, Python, JavaScript, or Type Script) at an advanced level
• Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) at an intermediate level
• Experience with SQL/data querying at an intermediate level
• Familiarity with APIs and integrations (intermediate, preferred)
• Experience with RCA/problem management (intermediate, preferred)

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Application Development, Delivery & Support

Annual salary in the range of $60,000 to $80,000. Additional compensation may include annual bonus and/or long‑term incentive plans based on level and type.

Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life and disability insurance, paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.