Logistics Technician

Fidelity Talent Source is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Logistics Technician to work in Fidelity’s Enterprise Infrastructure Group in Boston, MA.

Seeking a Logistics Technician based in Boston, MA. The successful candidate will be responsible for providing main logistical and operational support for all IT hardware assets in the Boston, MA Region. We are looking for a detailed and team-oriented individual who is energized, and working in a fast-paced environment is a must. Candidate must be organized and enjoy inventory management. Experience working in large deployments and rolling out hardware on a large scale is beneficial.

• Logistics Support – maintain hardware inventory of computers, monitors, phones, keyboards, mice, etc.
• Follow established procedures from Central Logistics for logging all equipment in and out
• Always maintain a clean Logistics room, areas/shelves clearly labeled
• Taking ownership of the lab to ensure processes/policies are being applied, making changes to these processes to provide a better customer experience.
• Responsible for ensuring all techs are following process olicies in Secure Stock Rooms, Lab Rooms, Storage Rooms, Guru Bars
• Receive and process hardware in tracking system as deliveries arrive.
• Open “broken hardware” requests with vendors and track until completion
• Hardware arrival – check “Legal Holds” data and perform data backup when identified
• Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems. Ex. Assign devices for New Hires, Break-fix, PC Refresh
• Quarterly Physical Inventory of all equipment in the room
• Place equipment orders on behalf of associates as necessary
• Computer wiping – ensure all older devices set for disposal are wiped and log file captured
• Dispose of old equipment through our vendor, process is audited, tracked very closely
• Work with National Central Logistics to request equipment.
• Alignment to reporting and critical issue procedures.
• Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
• Working in conjunction with technical and non-technical personnel to optimally finish the requests.
• Special assignments and other work related duties as required by management.
• Ensuring all documentation is kept updated, as well as build new documentation as needed
• Computer Builds – maintain a supply of computers loaded with specific image

• Knowledge in working in SharePoint/Excel with formulas a plus
• A detailed oriented self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.
• Knowledge of Windows Operating Systems, Mac OS and Client Hardware.
• Ability to excel in a change-controlled environment.
• Outstanding analytical and interpersonal skills.
• Ability to work effectively with client and other groups.
• Ability to think independently to meet goals based on requirements.
• Associates Degree and/or 2+ years knowledge of Logistics experience and computer hardware
• A+ certification is a plus

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.