Executive IT Support Engineer; L3

Join Excis – A Global Leader in Enterprise IT Support

Are you an experienced IT professional with a passion for delivering white-glove technology support to senior executives? Excis is seeking a highly skilled Senior Executive IT Support Engineer (L3) to provide dedicated technology support for C-suite leaders while driving excellence across our Field Services and Executive Support Operations in Boston.

This is a unique opportunity to work directly with executive leadership in a fast-paced, high-visibility environment where your expertise, professionalism, and problem-solving abilities will make a direct business impact.

• Supporting clients across 190+ countries
• Network of 6,000+ IT Engineers worldwide
• Trusted by 200+ Enterprise Clients
• Collaborative, people-first culture focused on innovation and professional growth

At Excis, we believe our people are our greatest strength. We foster a supportive environment where technical excellence, teamwork, and career development are valued and rewarded.

• Deliver exceptional white-glove IT support to C-level executives and their executive teams.
• Serve as a trusted technology partner, ensuring executive productivity and business continuity.
• Anticipate and proactively address technology issues before they impact executive operations.
• Provide support during executive meetings, presentations, conferences, and business travel.

• Deliver senior-level desktop, mobile, and endpoint support across macOS, Windows, and Android environments.
• Act as an escalation point for complex technical issues and support requests.
• Manage and resolve incidents while maintaining high customer satisfaction standards.
• Ensure adherence to service levels and identify opportunities for process improvement.
• Troubleshoot Microsoft Teams, Zoom, Webex, VoIP, conferencing, and audio/video technologies.
• Support network connectivity, VPN access, printing, and endpoint security solutions.
• Perform hardware deployments, upgrades, migrations, and lifecycle management.
• Maintain endpoint security standards, including antivirus, patch management, MFA, and compliance requirements.

• Lead executive support initiatives and IT projects from planning through implementation.
• Create and maintain support documentation, knowledge bases, and best practices.
• Collaborate with global IT teams to improve executive support processes and service delivery.
• Provide technical guidance and mentorship to junior support personnel when required.

• 10+ years of professional IT Support experience.
• Minimum 3 years of direct support experience for C-level executives.
• Strong Level 1 and Level 2 support expertise with advanced troubleshooting capabilities.
• Experience managing ticketing systems and service management processes.
• Advanced knowledge of:
• macOS
• Windows 10/11
• Microsoft Office 365 (Outlook, Word, Excel, PowerPoint)
• Microsoft Teams
• Zoom
• Strong understanding of networking fundamentals, VPNs, printing, and connectivity troubleshooting.
• Excellent customer service, communication, and stakeholder management skills.
• Experience working with vendors and third-party technology partners.
• Ability to participate in an on-call rotation, including evenings and weekends.
• Willingness to travel regionally and internationally to support executive events and business needs.

• Valid driver's license required.
• Must have access to a personal vehicle for transportation to client sites and support locations.
• Business mileage will be reimbursed according to company policy.

• English proficiency:
  Minimum B2 (Upper-Intermediate) level.
• Excellent verbal and written communication skills with the ability to interact professionally with executive stakeholders and end users.
• Professional and customer-focused approach.
• Strong interpersonal and communication skills.
• Commitment to delivering exceptional service and support.
• Ability to work independently while maintaining accountability.
• Strong problem-solving and time management abilities.
• Adaptable and effective in fast-paced executive environments.
• IMAC Services (Install, Move,…