Security and Application Support Engineer

Clark+Elbing. Scientists at law.

Clark+Elbing is a top-tier intellectual property (IP) law firm focused on protecting and promoting innovations in life science, chemistry, devices, and diagnostics. Founded in 1996 by a group with a shared passion for science, our firm has a long-held reputation as a premier law firm for patents. We are proud to offer a robust team of IP attorneys with advanced degrees in science who are supported by a group of Ph.D.s who are at the forefront of scientific innovation.

C+E is looking to add an enthusiastic, talented, and personable Security & Application Support Engineer to our internal IT team. The position will report to the IT Director and will support firm-wide IT operations with a primary focus on cybersecurity operations, application support and development, and workflow reliability. This role will serve as a key technical resource responsible for monitoring and responding to security events, maintaining, troubleshooting and creating internal applications, and ensuring the stability and efficiency of business-critical systems.

The Security & Application Support Engineer will act as a subject matter resource across security, application workflows, and user-facing systems, working closely with IT and vendors to ensure a secure and efficient technology environment.

The salary range is $75,000 - $100,000 depending on level of prior experience.

Responsibilities May Include:

IT Security + Incident Response:

• Monitor, triage, and respond to security alerts and incidents across Microsoft 365, endpoint security platforms, and managed detection and response (MDR) systems.
• Coordinate incident response activities including investigation, containment, remediation, and documentation.
• Work closely with Firm Partners and the IT Department. This role will be a member of the Incident Response team for Cyber Security.
• Work directly with external security vendors to escalate, investigate, and resolve security events.
• Assist in maintaining and improving the firm's incident response procedures and documentation.
• Analyze authentication activity, network events, and system logs to identify suspicious behavior.

Application + Workflow Support:

• Provide support for firm-developed applications, including troubleshooting application issues, resolving workflow failures, and ensuring data integrity.
• Maintain and troubleshoot Power Automate workflows, notifications, and integrations with SharePoint and Microsoft 365.
• Investigate and resolve application-related issues reported by users, including system errors, missing data, and process failures.
• Enhance workflow automation and improve user experience.
• Participate in testing, rollout, and support of new features and system updates.
• Develop, test, and publish Power Apps applications.

IT Operations + Support:

• Provide Tier 2/3 technical support across endpoints, enterprise applications, and cloud services.
• Diagnose and resolve technical issues escalated from frontline support or directly reported by users.
• Support system deployments, updates, and operational improvements across the IT environment.
• Maintain documentation for recurring issues, resolutions, and operational procedures.

Vendor + Systems Coordination:

• Work with vendors to troubleshoot issues, escalate support cases, and ensure service delivery meets expectations.
• Assist in evaluating system performance, identifying recurring issues, and recommending improvements.
• Coordinate cross-functional efforts between IT and other departments to resolve issues.

Skill + Ability Requirements:

• Minimum of 3-5 years of experience in IT support, systems administration, or application support.
• Experience with Microsoft 365 (Exchange, SharePoint, Teams, One Drive).
• Experience with Power Apps, Power Automate and SharePoint-based workflows- writing, creating, debugging.
• Exposure to cybersecurity tools and processes, including endpoint security, MDR/SIEM systems, or incident response.
• Strong troubleshooting skills across applications, workflows, and user environments.
• Ability to analyze technical issues and take ownership through to resolution.
• Strong communication skills with the ability to support users across all levels of the organization.
• High attention to detail and ability to work under deadlines.
• Strong technical writing skills to create documentation and instructions.
• Be a team player and be proactive.
• Experience supporting business-critical systems in a professional services or similar environment required.
• Demonstrated ability to troubleshoot and resolve complex technical issues independently.
• Experience working with vendors or external support teams.
• Ability to manage multiple priorities and respond effectively in time-sensitive situations.
• Ability to work calmly in high pressure situations and manage ongoing projects.
• Ability to be flexible as business needs may require work hours outside of core business hours.

Working Conditions

• Office environment. The Security & Application Support Engineer is expected to work the hours necessary to fulfill the…