Software Lab Technician

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

At Sonos, we're passionate about creating the finest sound experiences in the world. One of the keys to great experiences is great software playing on our high quality players. Great software is as important at Sonos as our award winning hardware. That quality is built through different iterations of testing, from initial checkout to more comprehensive functional testing. The role of the Lab Technologist is focused on managing and maintaining the labs and physical device test beds used to test and verify our software builds.

This lab and device test beds are critical to establishing the quality of our software and products.

As a Software Lab Technician at Sonos, you'll build out the key capabilities needed to be able to deploy, maintain, and reconfigure labs and test beds quickly, anywhere, with consistent capabilities for Sonos. Additional responsibilities include ordering supplies, reviewing equipment usage for maximum efficiency, and basic triaging of issues from both the HW and SW test environments. The Lab technologist will be able to review and give recommendations on the software test execution process, any lab and test bed upgrades needed, and the overall usability of the space and equipment within the lab.

Your goal is to maintain labs and test beds that provide reliable results for our development teams. If this sounds like you, let's talk about this.

Visa Sponsorship:
Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future.

Location

This is an on site position, requiring qualified applicants to be in office 5 days per week. Qualified applicants must live within commuting distance of our Boston office location.

What You'll Do

* Be the primary point of contact for Sonos Boston based software test labs.

* Work with Software, Hardware, Audio and Workplace teams and help build, maintain and recycle test equipment.

* Maintain an accurate inventory and wiring diagram for PCs, mobile devices, Sonos products, and infrastructure (power & network) used in each test bed. Update documentation and diagrams based on change requests tracked in Jira.

* Field requests from remote engineers and help them with their devices under test in Boston labs.

* Debug and triage problems with Software on embedded systems and Linux machines in addition to solving Network, Hardware and Power related issues.

* Lean into working with the Software team to track automation status and triage failures.

* Partner with Technology and Facilities teams to communicate and resolve updates to the labs, test beds, or building infrastructure.

* Establish quality standards to maintain equipment performance with proactive maintenance.

What You'll Need

Basic Qualifications

* Associate's or Bachelor's degree in Electronics, Computer Science, Information Technology, or a related technical field, or equivalent practical experience.

* Ability to work onsite full-time in the Sonos Boston office and lift up to 40 lbs of equipment.

* 1-2 years of experience supporting hardware, software, and networked test environments.

* Experience with networking equipment, embedded devices, electronics, and diagnostic tools.

* Experience installing and troubleshooting Linux systems.

* Experience troubleshooting software issues and supporting test execution in a development or QA environment.

* Basic scripting/programming skills and familiarity with Git Hub.

* Experience with low-voltage A/V equipment and related technologies.

* Strong organizational, multitasking, and problem-solving skills.

* Commitment to following established safety procedures.

Preferred Qualifications

* Experience supporting software development, QA, or automated test environments.

* Familiarity with CI/CD tools and infrastructure, including Jenkins, Docker, and Linux-based systems.

* Experience configuring and maintaining test labs, device farms, or hardware validation environments.

* Experience with scripting and automation using Python, Bash, or similar languages.

* Familiarity with Jira, Confluence, or other engineering workflow tools.

* Experience troubleshooting consumer electronics, embedded systems, or connected devices.

* Understanding of networking fundamentals, including DHCP, DNS, VLANs, and Wi-Fi.

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.

The base pay range for this role based off geographic location is:

$47,000 and $58,600

The specific pay offered will depend on the candidate's geographic location, as well as…