Technical Applications Scientist; TAS - Research

Position: Technical Applications Scientist (TAS) - Research
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

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Job Description

Role Summary

Enable science. Drive adoption. Support success.

At Waters, Technical Applications Scientists are critical to ensuring customers realize the full value of their investment through expert scientific support, training, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term success, turning complex technologies into impactful, real-world outcomes and discoveries.

This role goes beyond troubleshooting. It requires the ability to understand customer workflows, deliver effective training, and proactively drive utilization and satisfaction. You will partner closely with commercial, service, and marketing teams to support customer success, improve adoption, and identify opportunities for expansion.

This is a high-impact role where scientific expertise, customer engagement, and execution directly influence product utilization, customer retention, and long-term value.

Role Purpose

As part of the Waters Biosciences division, ensure successful customer onboarding, new product adoption, and long-term success by providing technical product training, workflow and assay optimization, and post-sale technical support that enables customers to achieve their desired outcomes from our technologies and products.

Key Responsibilities

Customer Engagement & Training

* Lead customer onboarding activities to ensure a smooth transition from purchase to implementation

* Deliver high-quality scientific training tailored to customer needs and skill levels

* Educate customers on best practices to maximize instrument and application performance

* Support initial setup and validation of customer workflows

Post-Sale Technical Support & Troubleshooting

* Provide advanced troubleshooting and technical guidance across applications and workflows

* Partner with customers to resolve technical challenges efficiently and effectively

* Serve as a trusted scientific resource for ongoing support needs

* Escalate complex issues and coordinate with internal teams as needed

Workflow Optimization & Adoption

* Drive product utilization through proactive engagement and education

* Advise on customer workflows to improve efficiency and outcomes

* Identify gaps and recommend best-practice solutions

* Support customers in achieving measurable success with instruments and reagents

Customer Success & Retention

* Improve customer satisfaction and retention through consistent engagement

* Reinforce the value delivered and ensure customers achieve their intended outcomes

* Build strong, long-term relationships with scientific stakeholders

* Support customer success initiatives aligned to business…