Security and Application Support Engineer
Listed on 2026-06-15
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IT/Tech
IT Support, Cybersecurity, Systems Administrator, Technical Support
Security and Application Support Engineer
Full-time Regular Boston, MA, US
Salary Range: $75,000.00 To $ Annually
C+E is looking to add an enthusiastic, talented, and personable Security & Application Support Engineer to our internal IT team. The position will report to the IT Director and will support firm‑wide IT operations with a primary focus on cybersecurity operations, application support and development, and workflow reliability. This role will serve as a key technical resource responsible for monitoring and responding to security events, maintaining, troubleshooting and creating internal applications, and ensuring the stability and efficiency of business‑critical systems.
The Security & Application Support Engineer will act as a subject‑matter resource across security, application workflows, and user‑facing systems, working closely with IT and vendors to ensure a secure and efficient technology environment.
The salary range is $75,000 - $100,000 depending on level of prior experience.
IT Security + Incident Response- Monitor, triage, and respond to security alerts and incidents across Microsoft 365, endpoint security platforms, and managed detection and response (MDR) systems.
- Coordinate incident response activities including investigation, containment, remediation, and documentation.
- Work closely with Firm Partners and the IT Department as a member of the Incident Response team for Cyber Security.
- Work directly with external security vendors to escalate, investigate, and resolve security events.
- Assist in maintaining and improving the firm’s incident response procedures and documentation.
- Analyze authentication activity, network events, and system logs to identify suspicious behavior.
- Provide support for firm-developed applications, including troubleshooting application issues, resolving workflow failures, and ensuring data integrity.
- Maintain and troubleshoot Power Automate workflows, notifications, and integrations with SharePoint and Microsoft 365.
- Investigate and resolve application-related issues reported by users, including system errors, missing data, and process failures.
- Enhance workflow automation and improve user experience.
- Participate in testing, rollout, and support of new features and system updates.
- Develop, test, and publish Power Apps applications.
- Provide Tier 2/3 technical support across endpoints, enterprise applications, and cloud services.
- Diagnose and resolve technical issues escalated from frontline support or directly reported by users.
- Support system deployments, updates, and operational improvements across the IT environment.
- Maintain documentation for recurring issues, resolutions, and operational procedures.
- Work with vendors to troubleshoot issues, elevate support cases, and ensure service delivery meets expectations.
- Assist in evaluating system performance, identifying recurring issues, and recommending improvements.
- Coordinate cross‑functional efforts between IT and other departments to resolve issues.
- Minimum of 3–5 years of experience in IT support, systems administration, or application support.
- Experience with Microsoft 365 (Exchange, SharePoint, Teams, One Drive).
- Experience with Power Apps, Power Automate and SharePoint‑based workflows – writing, creating, debugging.
- Exposure to cybersecurity tools and processes, including endpoint security, MDR/SIEM systems, or incident response.
- Strong troubleshooting skills across applications, workflows, and user environments.
- Ability to analyze technical issues and take ownership through to resolution.
- Strong communication skills with the ability to support users across all levels of the organization.
- High attention to detail and ability to work under deadlines.
- Strong technical writing skills to create documentation and instructions.
- Be a team player and be proactive.
- Experience supporting business‑critical systems in a professional services or similar environment required.
- Demonstrated ability to troubleshoot and resolve complex technical issues independently.
- Experience working with vendors or external support teams.
- Ability to manage multiple priorities and…
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