Salesforce Business Systems Analyst

Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states:
California, Idaho, Maine, New Hampshire, and Texas.

Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side‑by‑side, delivering compassionate, evidence‑based treatment that changes lives.

As part of the Altior network, you’ll find the stability of an established organization with the heart of a close‑knit treatment community where every role matters.

We are seeking a proactive and business‑focused Salesforce Business Systems Analyst to serve as the primary functional owner of the organization’s Salesforce platform and related CRM capabilities. Reporting to IT leadership, this role is responsible for ensuring Salesforce effectively supports business operations through configuration, process optimization, integration management, and continuous improvement.

The BSA will act as the primary liaison between business stakeholders, IT, and external vendors for all Salesforce‑related initiatives, translating operational needs into scalable system solutions while maintaining platform stability, data integrity, and user adoption. This role owns the day‑to‑day lifecycle of the Salesforce environment, including enhancements, automation, integrations, support coordination, governance, and training.

While Salesforce is the primary responsibility, this position may also support other enterprise systems as needed within a small, collaborative IT team. The ideal candidate combines strong Salesforce expertise with business process knowledge and the ability to influence outcomes across departments in a dynamic, multi‑site organization.

• Serve as the primary functional owner of the Salesforce environment, ensuring the platform reliably supports business operations
• Configure and maintain objects, fields, page layouts, security settings, and system features
• Design and implement automation using Salesforce Flows and other native tools
• Monitor platform health, usage, and performance
• Manage releases, testing, and deployment of changes and maintain overall system stability and scalability

• Partner with business stakeholders to understand admissions, business development, and operational processes
• Translate business needs into effective Salesforce solutions and configurations
• Identify opportunities to streamline workflows, reduce manual work, and improve data capture
• Lead functional aspects of enhancements, new capabilities, and process improvements
• Advise leadership on best practices and platform capabilities

• Coordinate and support integrations between Salesforce and other enterprise systems including call tracking and contact center solutions
• Troubleshoot integration issues with vendors or technical partners
• Establish and maintain data quality standards, validation rules, and governance practices within Salesforce
• Monitor data integrity, duplicate management, and consistency across records
• Support data imports, migrations, and cleanup initiatives
• Ensure accuracy and reliability of reports, dashboards, and downstream data usage

• Serve as the primary escalation point for Salesforce‑related issues and requests
• Support user onboarding, training, and ongoing adoption of new features
• Develop and maintain documentation, job aids, and knowledge base materials
• Gather feedback from users to improve usability and effectiveness
• Coordinate with Salesforce partners, consultants, and third‑party vendors
• Participate in roadmap planning, upgrades, and new module implementations
• Ensure changes follow appropriate testing, change control, and communication practices
• Maintain awareness of Salesforce updates and recommend relevant capabilities

• 3–7 years…