IT On-Site Support Technician

WSP wishes to be a leader in the quality of IT service offered to its users by providing a unified support structure that includes a remote help desk, tech bars, a self‑service portal, and several on‑site technicians. The main mission of the technicians is to respond to IT needs that require a physical presence across the company’s locations. This position is for those who thrive in the field and enjoy being in the heat of the action.

• Respond to IT incidents and requests at the main office and during visits to regional offices.
• Transfer requests and incidents to a more specialized level of support when necessary.
• Identify and document recurring problems, recommend corrective measures, and participate in their implementation when possible.
• Collaborate with administrators and analysts (server, network, security, etc.) to resolve complex incidents and maintain infrastructure equipment.
• Develop collaborative relationships with office managers to better understand their IT challenges and work with the IT leader to address these needs effectively.
• Participate in office deployment, relocation and renovation projects.
• Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wi‑Fi, cabling, networking, etc.).
• Occasionally prepare and replace computer workstations when the local group responsible cannot respond within the required time.
• Maintain the inventory of IT assets in the CMDB rigorously.
• Help resolve IT incidents remotely when necessary.
• Participate in computer performance testing, reporting and documentation.
• Contribute to the documentation of IT incident resolution processes.
• Participate in the development of long‑term strategies and planning for the future needs of IT services.

• Strong desire to serve and help users.
• Marked interest and curiosity toward information technologies.
• Clear oral and written communication skills.
• Ability to manage priorities and customer expectations.
• 2 to 5 years of experience as a level 2 support technician.

• Degree or certificate in computer science or other computer‑related discipline.
• Certifications such as A+, Network Plus or Help Desk Institute.
• Proficiency in Microsoft Office 365 and common office tools/software.
• Knowledge of Service Now.
• Knowledge of ITIL processes.

WSP offers a comprehensive suite of benefits focused on health and financial stability throughout an employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for bereavement, voting, and/or attendance at naturalization proceedings.

Expected Salary (all locations): $57,800.00 – $90,000.00. WSP USA provides the compensation range that the company believes it might pay for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities, and specific geographic location. WSP USA reserves the right to pay more or less than the posted range and to offer additional benefits and other compensation, depending on circumstances unrelated to protected status.

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer.

WSP USA is committed to protecting race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The selected candidate must be authorized to work in the United States.