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Service Desk Analyst; Tier 1 - Fast-Paced IT Support

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Beth-Israel-Lahey-Health
Full Time position
Listed on 2026-06-16
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Service Desk Analyst (Tier 1) - Fast-Paced IT Support

Beth Israel Lahey Health is looking for a Service Desk Analyst to provide world-class support across all entities. This full-time position offers an opportunity to make a significant impact on clients’ lives by managing IT service requests efficiently.

The ideal candidate will have a strong customer service background, knowledge of Windows and Mac OS, and experience with ITSM systems like Service Now. Join us to be part of a large team dedicated to healthcare excellence.

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