Associate Director, IT Business Relationship Management - Operations

About the Job:
We are seeking a forward-thinking and strategically minded leader to drive innovation and modernization across our Operations technology landscape. This role will serve as a thought partner to senior Operations and IT leadership, continuously monitoring emerging trends in laboratory technologies such as LIMS, process automation, and sample management. By benchmarking industry best practices and facilitating cross-functional collaboration, the successful candidate will shape a cohesive technology vision and translate insights into actionable strategies, ensuring the organization remains at the forefront of diagnostic and operational excellence.

A critical component of this role is the development and execution of multi-year capability roadmaps that advance the maturity of Operations. The individual will align these roadmaps with enterprise strategy, regulatory expectations, and architectural standards, while prioritizing investments through a transparent, value-driven framework. This includes maintaining a dynamic roadmap that informs annual planning and budgeting cycles, while accounting for complex interdependencies across functions such as R&D, Operations, and cybersecurity to ensure integrated and scalable outcomes.

In addition, this role will take ownership of the operational performance and lifecycle management of core platforms supporting Operations, including LIMS, process automation, and sample management systems. The candidate will define platform strategy, governance, and release management while ensuring systems are secure, compliant, and optimized for performance and user experience. Leveraging ITIL-based practices, the role will also drive operational excellence across the technology portfolio, managing costs effectively and promoting standardization, data governance, and interoperability to enable long-term scalability and resilience.

Key Responsibilities:

* Thought Leadership
* Monitor emerging trends in lab technology (LIMS, process automation, sample management)
* Benchmark industry best practices across lab diagnostics domains
* Advise senior Operations and IT leaders on strategic opportunities, risks, and modernization pathways
* Facilitate cross-functional forums to align on Operations technology strategy and innovation priorities
* Translate insights into actionable recommendations and investment proposals
* Capability Roadmaps
* Develop multi‑year roadmaps to advance the capabilities of Operations
* Align roadmaps with enterprise strategy, regulatory requirements, and architectural standards
* Prioritize investments using a transparent, value‑based framework
* Maintain a living roadmap that guides annual planning, budgeting, and sequencing of initiatives
* Ensure roadmaps reflect cross‑functional dependencies (e.g., R&DOperations data flows, cybersecurity)
* Platform Run Ownership
* Serve as platform Run owners for core Operations systems (LIMS, process automation, sample management)
* Define platform vision, governance, and release strategy
* Manage platform lifecycle (for non-custom development), upgrades, integrations, and vendor relationships
* Ensure platforms are secure, compliant, scalable, and optimized for user experience
* Drive standardization, data governance, and interoperability across Operations systems
* Operations Technology Operations
* Drive ITIL-base process excellence for the Operations technology portfolio
* Manage Operations technology investments and costs in line with IT budget
* Comply with FMI's attendance policies

Qualifications:

Basic Qualifications:

* Bachelor's degree in Information Technology, Computer Science, Engineering, Life Sciences, or a related field required; advanced degree (MBA, MS) preferred
* Minimum of 8+ years of progressive experience in IT, digital, or operations technology roles within regulated industries (e.g., healthcare, life sciences, diagnostics)
* 4+ years of management experience
* Demonstrated experience with laboratory systems and technologies, including LIMS, process automation platforms, and sample management solutions

Preferred Qualifications:

* Master's degree in Business Administration (MBA),…