Adoption Services Lead - FOIA - Government

Posting Type

Remote/Hybrid

At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers' success. Our platform isn't just software, it's an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact.

As part of our Adoption Services team, you'll play a key role in helping customers harness the full potential of Relativity through dynamic, data‑driven experiences that are scalable, measurable, and built for the future.

As an Adoption Services Lead, you are a senior practitioner and trusted advisor at the center of this transformation. You own strategic customer relationships, serve as a subject‑matter authority on Relativity's AI‑powered capabilities, and shape how the team scales adoption across our most strategic accounts. This role is primarily dedicated to our FOIA product, leading comprehensive live‑matter support with public sector customer teams responding to potentially massive records requests, sensitive to regulatory deadlines and customer budget constraints.

You'll be a key contributor, partnering directly with customer executives, customer service managers, and technical account managers to translate complex adoption challenges into durable, AI‑enabled outcomes. You will act as a SME for FOIA, educating and training the broader Adoption Services team.

This role is perfect for someone well‑versed in all phases of FOIA response, seeking to lead customer engagements and internal collaboration aiming for measurable impact, energized by innovation, and excited to help define how AI is reshaping the legal landscape.

Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the Relativity One Government product, you are required to obtain a Public Trust clearance. If you are unable to obtain the Public Trust clearance, you will be unable to work on the Relativity One Government product, and your employment, if still in effect, may be terminated.

Obtaining Public Trust clearance offers an additional compensation differential.

• Own end‑to‑end execution of adoption of FOIA customers, guiding them in adopting and evolving their Legal Data Intelligence workflows with accountability for measurable adoption and business outcomes, and facilitating cross‑product discussions that help mature their operating models to unlock greater value from multi‑product workflows over time.
• Lead complex, multi‑stakeholder engagements, primarily for public sector customers, navigating ambiguity, competing priorities, and customer‑specific dynamics, driving efficiency, insight, and defensibility within established use cases.
• Use AI‑assisted tools hands‑on in day‑to‑day work to increase output, sharpen thinking, and deliver stronger customer outcomes while modeling the critical thinking, accuracy, and judgment required to maintain customer trust.
• Partner with cross‑functional teams to share feedback, surface adoption barriers, identify recurring challenges, product gaps, and emerging needs across customers, and act on that information to improve adoption strategies, playbooks, and scalable enablement approaches.
• Represent Adoption Services externally through customer‑facing thought leadership:
  Relativity Fest sessions, public sector and industry forums, white papers, verified outcomes, and partner enablement workshops.
• Serve as the team's subject‑matter authority in FOIA, providing insights across the organization, mentoring Adoption Services Specialists, modeling best practices, and contributing to the team's collective product depth through knowledge shares, documentation, and peer coaching.
• Drive partner and service provider enablement, including train‑the‑trainer programs that extend Relativity's reach into customers we don't serve directly.
• Willing to travel 25‑50%, depending on residence, to spend one‑to‑one time with key customers to provide onsite consultations on workflow strategies and adoption‑specific workshops.

• 5+ years of experience obtaining and gathering…