Classroom Technology Support Assistant

Eligibility and Employment Requirements

To participate in Berklee Student Employment, a student must be a current student at Berklee College of Music or Boston Conservatory at Berklee, enrolled at least half‑time in a degree, diploma, or certificate‑seeking undergraduate or graduate program, and must maintain a minimum 2.0 cumulative GPA. Students in their first semester are eligible to work, provided they do not yet have an official GPA.

Applicants must have a valid United States Social Security Number (SSN), remain in valid visa status as applicable, be in good disciplinary standing, and be located in the U.S. Only summer semesters allow enrollment while not being regularly enrolled; in that case the student must be pre‑registered for the upcoming fall semester.

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half‑time in an undergraduate or graduate program.
• Minimum 2.0 cumulative GPA (first‑semester students eligible).
• Valid U.S. SSN and current visa status.
• In good disciplinary standing.
• Located in the U.S.
• Summer semester only unless pre‑registered for the fall.
• Federal Work‑Study students may apply.

The Classroom Technology Support (CTS) Assistant supports Berklee community members utilizing classrooms, conference rooms, and digital signage TVs. CTS Assistants work independently and collaborate with Multimedia Support Consultants to provide in‑person classroom support, preventative maintenance, and training for all general classroom and conference rooms.

• Receive thorough training on phone and remote support for AV incidents, IT ticket creation, management, and resolution.
• Provide remote technical support over Q‑SYS Reflect.
• Conduct hands‑on troubleshooting of AV hardware (Q‑SYS, Extron, Logitech, etc.).
• Inspect integrity of AV cables such as HDMI, 3.5 mm, CAT6, etc.
• Communicate across divisions using Slack.
• Act as the first point of contact for incoming AV incidents.
• Standby for escalated deployment to incident locations.
• Escalate to student supervisors or full‑time employees when necessary.
• Assist full‑time employees with repairs, replacements, and installations of new AV equipment.

• Basic understanding of AV signal flow and macOS ecosystem.
• Punctuality, time management, and clear communication.
• High customer service standards over the phone and email.
• Adaptability to make decisions quickly under pressure.
• Promotion of a positive and professional work environment.
• Ability to work independently and collaboratively.
• Proactive attitude toward learning new skills and helping others.

• Position is for students who will be in Boston throughout the summer.
• Must have access to modern smartphones and laptops/tablets.
• Attend monthly CTS team‑wide Zoom meetings on weekends.
• Work one 7AM shift per weekly work schedule.

Mon–Thurs: 7AM‑9PM
Fridays: 7AM‑8PM
Weekends: CLOSED

15 hours minimum, up to 20 hours per week.

11

May
2026 (Boston Campus)

Hourly Rate: $16.97

Tsuyoshi Wu

Questions? Contact Tsuyoshi “Yoshi” Wu, hiring manager at twu2