Desktop Support Technician

Job Description

Duration: 3 Month(s)-Contract to hire

Description:

looking for a candidate to come in and take ownership of the help desk. They have been stuck in their way for years and they are looking for a high energy individual to help implement change and best practices. Plenty of opportunity to grow. The successful candidate will take initiative for process improvement on the help desk and desktop support teams.

They will be involved with both over the phone and face to face support. still has about 500-600 devices they will need to migrate, which the successful candidate will be involved in.

Job Title:

desktop support technician

• Experience providing desktop support within a Windows 7 and Windows 10 environment
• Experience with a ticketing system
• Experience troubleshooting hardware and software

Mansfield, Massachusetts, United States 02048

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Entry Level

The successful candidate will be a part of a growing hybrid helpdesk/desktop support team. The responsibilities will include answering phones, troubleshooting technical issues remotely and also troubleshooting technical issues in person. They will be involved in OS upgrades, hardware upgrades, and software upgrades. They will work on migrating 500-600 devices and improving help desk processes.

The successful candidate will have the opportunity to get their foot in the door at a growing company with a quick opportunity for career advancement.

business casual

• customer service
• motivated
• team player
• eagerness to learn

Impact to the Internal/External Customer: rebuilding their entire IT department. There will be several projects including OS upgrades, hardware upgrades, and software upgrades. The impact to the internal customer will be a great customer experience through all their changes i.e. making sure the changes have minimal impact to the users so they can do their job.

Zoom or Google Meet

Without bringing on this desktop candidate, it puts the team at risk of having an overflow of tickets. The overflow may impact the engineers on site who are doing Biology work in the lab environment, potentially causing lost revenue throughout the organization.