Information Technology Support Specialist

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Our client, an Ivy-League University, is urgently looking to add an IT Support Specialist to their team on a contract basis. This is a 3-month contract on W2, potential to extend.

100% onsite in Boston, MA. Hours are M-F 9-5. Local Candidates Only!

Responsibilities:

• This role provides primary tier one telephone and remote support for user technologies.
• Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future.
• May serve as backup for walk in or field support.
• May help with light repairs or providing support for internal IT related services.
• Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations.
• Provide primary support to resolve issues relating to computer and printer repair.
• Ensures documentation is accurate and updated regularly.
• May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources.
• Track all client interactions and document work process.
• Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively.

Requirements:

• 2-5 years demonstrated successful IT help desk support
• Strong interpersonal and communication skills
• Experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications.

• Seniority level Associate

• Employment type
  
  Contract

• Job function
  
  Information Technology
• Industries Staffing and Recruiting

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