Senior Support Engineer/Development Engineer – PDI; L3
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-06-18
Listing for:
Ztek Consulting
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Support, Database Administrator, Data Engineering, Systems Engineer
Job Description & How to Apply Below
Overview
Strong hands on experience with PDI Enterprise / Fuel / Logistics platforms. Deep understanding of c store / fuel retail operations. Strong SQL, batch processing, data reconciliation skills. Experience in ITIL based Managed Services (L3) environments.
Role SummaryL3 SME responsible for advanced production support, defect resolution, and engineering level fixes across the PDI technology stack (ERP, POS integrations, fuel, logistics, back office). Owns escalations, RCA, vendor coordination, and platform stability within the EGA Managed Services model.
Key Responsibilities (L3)- Act as final escalation (L3) for PDI production issues.
- Perform deep RCA across application, integration, data, and batch failures.
- Debug and implement code/config/data fixes for PDI modules.
- Support patches, upgrades, and environment changes (impact + validation).
- Coordinate with PDI vendor support for product defects and fixes.
- Maintain L3 SOPs/runbooks and enable KT to L2 teams.
- Ensure SLA/KPI adherence and support service governance.
Must Have one or more of the following:
- PDI Commerce API – Integration between POS & back office system – PDI
- PDI Handheld – PDI store level item management – PDI
- PDI RSM – Supporting handheld – PDI
8–12+ years in PDI application support / engineering roles.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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