Sr. Program Manager; Data Analytics and AI

Overview

The Transformation Office consists of industry-leading professionals dedicated to revolutionizing our internal operations and driving continuous improvement and collaboration across Dynatrace. The mission of the transformation office is to transform business operations (people, process, and technology) to enable Dynatrace to scale to our next billion in revenue.

As a Senior Program Manager, you will be part of our centralized Strategy & Operations Team. Your role will be critical and highly visible. You will lead enterprise-wide, cross‑functional transformation programs (business/process and technology/platform) from strategy through execution—aligning stakeholders in a matrixed organization, establishing governance, driving adoption/change, and measuring outcomes.

This role will have the opportunity to drive impact and serve as a strategic value‑add by translating strategy into executable roadmaps, managing multiple work streams, and ensuring delivery against scope, timeline, dependencies, and value realization. It operates in highly ambiguous, high‑impact problem spaces and is accountable not just for delivery, but for shaping the problem, aligning leadership on direction, and ensuring measurable enterprise outcomes.

This is a remote‑eligible position. Candidates who live within a 45‑mile radius of Boston, MA;
Detroit, MI; and Denver, CO; will be required to work hybrid (2 days per week) out of our Dynatrace office. All candidates must work EST hours.

• Leading transformation projects/programs, of varying scale, end-to-end across people, process, data, and technology (with potential for multi‑phase and/or multi‑workstream delivery, complex dependencies, and change enablement).
• Tracking and communicating program status, risks, success metrics, and dependencies with the associated business impacts to internal stakeholders.
• Driving executive decision‑making by framing options, tradeoffs, and recommendations across complex, cross‑functional initiatives.
• Identifying cross‑functional dependencies and working with stakeholders to align expectations and deliver expected and timely outcomes.
• Defining success metrics and value realization plans (financial, operational, and strategic) and ensuring benefits are realized post‑implementation.
• Driving process transformation: current‑state assessment, process design/standardization, control points, metrics, and handoffs across functions.
• Driving technology/platform transformation in partnership with product, engineering, and IT: requirements gathering, release planning, integration dependencies, data considerations, readiness, and cutover planning.
• Champion a culture of shared ownership, constant transformation, and urgency.
• Collaborating with program sponsors to deliver presentations to executive audiences.
• Managing external partners as applicable (vendors/SIs): scope, deliverables, milestones and quality.
• Becoming a trusted advisor and partner to your business stakeholders.
• Influencing at all levels of the organization.

• 8–10 years of relevant experience.
• Bachelor’s degree required.

• Proficiency with program management and execution tools/methods (Agile/Waterfall/Hybrid).
• Demonstrated success leading enterprise‑scale transformations (business/process and/or technology/platform), including multiple work streams and senior stakeholder management.
• Experience partnering directly with VP‑ and C‑suite‑level leaders on enterprise‑critical initiatives with material business impact.
• Experience with transformation governance and operating rhythms (steering committees, executive reporting, RAID management).
• Strong interpersonal leadership, presentation, and communication skills.
• Proficiency with business process, operations, and metrics definition best practices.
• Be a detail‑ and action‑oriented self‑starter.
• Excellent executive communication, facilitation, and conflict/decision management skills.

• A one‑product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the…