Application Support; L2​/L3

Overview

Title: Application Support (L2/L3)

Job Type: Contract to Hire

Shift/

Work Hours:

2.00 PM – 10.00 PM EST (Should be able to work at least 4 hours/day in Office for weekly 3 days).

• Provide L2/L3 support for .NET and Java-based applications.
• Troubleshoot and resolve issues in C#, ASP.NET, Java, Spring, Hibernate.
• Collaborate with development, QA, and Dev Ops teams.
• Monitor application health and performance.
• Perform root cause analysis and implement fixes.
• Maintain technical documentation and support SLAs.
• Knowledge on operating systems:
  Windows, Linux, Unix.
• Manage and support servers, networks, and virtualization platforms.
• Troubleshoot hardware, software, and network issues.
• Implement system upgrades, patches, and backups.
• Ensure infrastructure security and compliance.
• Maintain system documentation and performance metrics.

• Required Skills:
  
  Provide L2/L3 support for .NET and Java-based applications;
  Troubleshoot and resolve issues in C#, ASP.NET, Java, Spring, Hibernate;
  Collaborate with development, QA, and Dev Ops teams;
  Monitor application health and performance;
  Perform root cause analysis and implement fixes;
  Maintain technical documentation and support SLAs;
  Knowledge on Windows, Linux, Unix;
  Manage and support servers, networks, and virtualization platforms;
  Troubleshoot hardware, software, and network issues;
  Implement system upgrades, patches, and backups;
  Ensure infrastructure security and compliance;
  Maintain system documentation and performance metrics.

Note:

The posting contains references to multiple roles and locations; this refinement retains the core Application Support (L2/L3) responsibilities and required skills.