Manager, Digital Experience Strategy & Execution

We are looking for a Manager, Digital Experience Strategy & Execution to enable consistent, high-quality execution of John Hancock’s digital experience strategy by supporting clear planning, informed prioritization, and strong cross‑functional coordination—helping translate strategy into sustained momentum and measurable outcomes across a defined initiative portfolio.

• Support the translation of digital experience strategy into clear, initiative-level roadmaps aligned with Marketing, Technology, Operations, Data, and Distribution partners.
• Coordinate with initiative owners to align plans, timelines, dependencies, and milestones across an assigned portfolio of digital experience efforts.
• Surface overlaps, risks, and critical connection points to inform sequencing, dependencies, and trade‑off discussions.

• Enable a structured intake and triage model for new digital experience requests within the defined portfolio.
• Partner with stakeholders to clarify scope, effort, dependencies, andanticipatedimpact prior to roadmap inclusion.
• Identify bottlenecks, discovery needs, and future‑state planning gaps early in the lifecycle.
• Develop prioritization inputs and scenario views to support decision‑making.

• Serve as a trusted coordination partner to stakeholders across Marketing, Technology, Operations, and Data.
• Facilitatealignmentconversations by synthesizing inputs, clarifying options, and documenting agreed‑upon direction.
• Support effective upward communication by distilling complexity into clear summaries, implications, and considerations for senior leaders as needed.

• Enableexecutionhygiene across the portfolio through planning forums, roadmap reviews, dependency tracking, and decision documentation.
• Support initiative owners by reinforcing shared understanding of scope, sequencing, roles, and expectations—without directly owning delivery.
• Proactively surface risks or misalignment and coordinate resolution paths with the appropriate partners.

• Prepare clear, succinct materials that articulate initiative status, key themes, risks, and upcoming decisions.
• Support executive‑level updates and context‑setting by framing progress and issues within broader strategic priorities.

• 6–8+ years of experience in project, program, or portfolio management within large, matrixed organizations.
• Demonstrated ability to influence, align, and coordinate work across teams without direct authority.
• Strong synthesis, communication, and organizational skills, with comfort navigating ambiguity.

• Experience supporting digital experience platforms,Mar Tech, or customer‑facing ecosystems strongly preferred.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $92,475 - $160,290 USD.

Hybrid

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the…