Technical Applications Scientist; TAS - Research

Job Description

At Waters, Technical Applications Scientists are critical to ensuring customers realize the full value of their investment through expert scientific support, training, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long‑term success, turning complex technologies into impactful, real‑world outcomes and discoveries.

Enable science. Drive adoption. Support success.

• Lead customer onboarding activities to ensure a smooth transition from purchase to implementation
• Deliver high‑quality scientific training tailored to customer needs and skill levels
• Educate customers on best practices to maximize instrument and application performance
• Support initial setup and validation of customer workflows

• Provide advanced troubleshooting and technical guidance across applications and workflows
• Partner with customers to resolve technical challenges efficiently and effectively
• Serve as a trusted scientific resource for ongoing support needs
• Escalate complex issues and coordinate with internal teams as needed

• Drive product utilization through proactive engagement and education
• Advise on customer workflows to improve efficiency and outcomes
• Identify gaps and recommend best‑practice solutions
• Support customers in achieving measurable success with instruments and reagents

• Improve customer satisfaction and retention through consistent engagement
• Reinforce the value delivered and ensure customers achieve their intended outcomes
• Build strong, long‑term relationships with scientific stakeholders
• Support customer success initiatives aligned to business objectives

• Identify opportunities to expand usage within existing workflows and applications
• Uncover potential needs for additional products, reagents, or capabilities
• Partner with Account Managers and Technical Sales Specialists to support business expansion opportunities
• Contribute insights that support territory growth strategies

• Partner closely with Account Managers, TSS, Service, and Marketing teams
• Support coordinated customer engagement strategies across roles
• Provide field feedback to influence product development and training programs
• Contribute to a collaborative, team‑based customer success model

• Enables customers to achieve desired scientific outcomes
• Accelerates customer onboarding and reduces time to productivity
• Reduces technical and implementation challenges
• Increases product utilization and workflow adoption
• Improves customer satisfaction, retention, and long‑term loyalty
• Identifies and supports expansion opportunities within accounts

• Bachelor’s degree in life sciences or related scientific field
• Demonstrable experience with flow cytometry applications and cell sorting
• Ability to troubleshoot complex workflows and technical issues
• Proven ability to translate scientific concepts into practical application
• Strong training, presentation, and communication skills
• Willingness to travel within the assigned territory

• Advanced degree in life sciences or related scientific field
• Experience with spectral flow cytometry and related applications
• Experience operating and troubleshooting cell sorters
• Experience supporting post‑sale customer training
• Familiarity with laboratory workflow optimization and method development
• Experience working cross‑functionally in commercial or support environments

• Field‑based role requiring frequent remote and in‑person customer interactions
• Travel aligned to customer needs

• Enable customers to achieve meaningful scientific outcomes
• Work with innovative technologies and applications
• Collaborate across scientific and commercial teams
• Directly impact customer success and long‑term value creation

• Scientists passionate about teaching, training, and enabling others
• Customer‑focused professionals who value long‑term, scientific relationships
• Prob…