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Director, AI-Driven CX & Product Analytics
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-06-19
Listing for:
Insider, Inc.
Full Time
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
Product Designer, Data Analyst
Job Description & How to Apply Below
Insider, Inc. is looking for a Director of Customer Experience and Product Analytics to enhance how customers experience our platform. You'll be responsible for onboarding, deep adoption, and ensuring that our support systems align with customer needs.
Your role will involve designing AI-driven feedback systems and translating customer usage data into actionable insights to drive product improvements and growth. You will need extensive experience in product management and a strong grasp of customer success operations.
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