Desktop Support Technician

DESKTOP SUPPORT TECHNICIAN

Department: GENERAL

Employment Type: Full Time

Location: BOSTON, MA

Reporting To: IT MANAGER

Compensation: $55,000 / year

We are seeking a motivated Desktop Support
Technician to work full-time in-house, supporting the IT Manager and the needs of our six office locations. This position will provide technical support to users by troubleshooting and resolving issues for software and hardware while contributing to the overall success of Ci Design.

• Troubleshooting problems and responding to users’ inquiries
• Managing tickets (creating, updating, and tracking them through their life cycle)
• Password resets
• Software installation of basic software applications on users’ devices
• Hardware troubleshooting, including resolving faulty peripherals, monitor issues, and connectivity problems
• Overseeing IT service desk operations, ensuring performance management, and providing exceptional customer support
• Participate in IT projects such as hardware refreshes, OS upgrades, and rollout of new applications or tools
• Ability to lift 50 IBs

• Some IT Help Desk Support experience preferred
• Strong communication skills and a patient, service-oriented approach
• Attention to detail in recording ticketing system information and following procedures
• Strong problem-solving, analytical, and creative thinking skills.
• Relevant training or experience required.
• Ability to work after hours and weekends if necessary or required

• Opportunity to work on diverse projects.
• Supportive and collaborative work environment.
• Competitive compensation and benefits package including medical, dental, and vision, 401(k) matching, commuter benefits, PTO, and paid company holidays.