IT Engineer, IT Support, Cybersecurity

Requirements

• You’re hands-on and service-oriented — as comfortable resolving a support ticket as you are leading a strategic project
• No task is beneath you, and you bring the same energy to a network outage at 10pm as you do to a multi-month infrastructure initiative
• You identify root causes quickly, communicate clearly with both technical and non-technical stakeholders, and own projects from scoping through delivery without needing hand-holding
• You’re comfortable with AI and automation tools and know how to balance day-to-day support with longer-term strategic work
• 4–6+ years in IT engineering, system administration, and network management
• Proficiency in macOS, Windows, and Linux
• Solid understanding of IAM principles: SSO, SCIM, MFA, directory services, and device trust
• Experience with enterprise device management and endpoint security
• Strong networking fundamentals: enterprise Wi‑Fi, VPN, network hardware, and security protocols
• Experience with scripting, automation, and AI tools
• IT security best practices; compliance experience (SOC2, NIS2, or similar) is a plus
• (Desirable) High-growth startup experience
• (Desirable) Infrastructure-as-code experience
• (Desirable) Cloud platform familiarity (AWS, Azure, or similar)
• (Desirable) Relevant certifications (networking, security, or cloud)
• (Desirable) You’ve helped shape an IT strategy before — translating where a company is going into a roadmap that actually gets built
• (Desirable) You’re the kind of IT person other teams loop in when they’re designing something new, not just when something breaks

• Administer and improve identity and access management systems:
  Okta authentication policies, device trust, and user lifecycle automation
• Maintain reliable onboarding and offboarding automation for accurate, timely access provisioning
• Manage office Meraki and Palo Alto network infrastructure — secure wireless, VPN, and hardware — across global offices
• Implement and maintain security controls to protect the network and connected systems
• Oversee the device management platform, ensuring configurations and policies are consistent across device types and the full device lifecycle
• Build and maintain monitoring and alerting coverage for critical IT systems — identity, devices, network, and core SaaS
• Centralize alerting and document runbooks so any team member can triage independently
• Manage automation and infrastructure-as-code; use AI tooling to reduce toil and accelerate delivery
• Audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises
• Jump in and handle IT support requests when needed; you set the bar for response quality and use recurring issues as a signal for systemic improvements
• Maintain centralized IT documentation and capture institutional knowledge to ensure team continuity
• Lead and maintain the IT roadmap — from project execution and stakeholder communication to balancing operational support with strategic priorities
• Key Collaborators: IT, Operations, People Ops, Tech Ops and Security