Consultant Digitalization of Customer Engagement; Life Sciences

Location: Boston, New York, New Jersey, North Carolina, Philadelphia, Chicago, Indianapolis

(remote / hybrid depending on client needs)

Employment Type: Full-time

We are looking for a consultant to join our Digitalization of Customer Engagement team and support life sciences clients in transforming how they engage with healthcare professionals (HCPs), patients and other stakeholders.

You will work closely with senior consultants and project leads to deliver digital transformation initiatives across customer engagement strategies, omnichannel execution, and Mar Tech enablement. You will play a key role in driving project deliverables, analyzing business needs, and helping clients implement data-driven engagement approaches in highly regulated environments.

• Support the design and implementation of digital customer engagement strategies for life sciences clients
• Analyze customer journeys, engagement models, and business processes to identify opportunities for improvement
• Contribute to omnichannel transformation initiatives, including CRM optimization, content operations, and marketing technology implementations
• Prepare client-ready deliverables such as presentations, analysis summaries, process documentation, and implementation plans
• Collaborate with cross-functional teams including business stakeholders, IT teams, developers, and external partners
• Manage project timelines, risks, and dependencies to ensure successful delivery
• Support system deployment activities such as testing coordination, user enablement, and change management
• Stay informed about industry trends, digital engagement innovations, and evolving regulatory considerations in life sciences

• 3+ years of experience in consulting, digital transformation, customer engagement, omnichannel marketing, medical affairs, or a related field within Healthcare, Pharma, or Med Tech
• Solid understanding of customer engagement models and digital touchpoints across HCP, patient, and stakeholder journeys
• Exposure to Mar Tech platforms such as CRM systems, marketing automation tools, or content management solutions in a life-science context
• Strong analytical skills with the ability to structure problems and translate business needs into actionable insights
• Understanding of customer journey mapping/ HCP persona identification is a plus
• Experience working in project-based environments with multiple stakeholders
• Ability to work independently while collaborating effectively within cross-functional teams
• Strong communication and presentation skills
• Familiarity with compliance and regulatory considerations in life sciences is a plus
• Bachelor’s or Master’s degree in Business, Life Sciences, Engineering, or a related discipline

Arcondis will provide you with a highly professional environment embedded in a transparent and people-oriented culture that allows you to make an impact and realize your potential. We offer:

• An opportunity to shape the future of healthcare by spearheading transformative projects.
• A collaborative and innovative work environment where your ideas are valued, and your contributions make a significant impact.
• Flexible working environment for work-life balance.
• Attractive compensation package, including performance-based incentives that reward exceptional achievements.
• Professional growth and development opportunities.

If you are ready to join our exciting growth journey and possess the skills and attributes we are looking for, we encourage you to apply for this critical role.

Arcondis is an equal opportunity employer and welcomes candidates from all backgrounds to apply.