Social Media Manager

Job Summary

Talkdesk is seeking a part‑time social media contractor to manage our social media presence for 20‑30 hours per week for approximately 10 weeks, starting in early May. The role focuses on execution, coordination, and community management, ensuring the content calendar stays active and internal requests are handled efficiently.

• Organize and schedule content across Linked In, X, Facebook, and Instagram using Sprout Social.
• Write original Linked In copy that follows the established Talkdesk brand voice, then adapt it for other social channels.
• Ensure every post utilizes a social‑specific URL generated via a UTM Builder.
• Execute posting schedules based on content type: major launches, minor updates, and a specific pre/during/post‑event cadence.

• Conduct community management sweeps daily.
• Like and respond to all positive content, reshares, and comments from both partners and customers to maintain neutral, high‑quality engagement.
• Monitor inbound DMs.

• Monitor Jira for new video clip notifications.
• Upload videos to You Tube and generate descriptions using the You Tube Description Creator.

• Monitor and organize requests coming from email, Jira, Slack, and Asana into the Master Content Calendar.
• Label and color‑coordinate new content and use "evergreen" posts to fill scheduling gaps.
• Participate in weekly 1:1s and syncs.

• Expert‑level use of Sprout Social for scheduling and advocacy.
• Experience with Jira, Slack, and Asana for task management and communication.
• Strong ability to mimic brand voice and adapt messaging for different platforms.
• Familiarity with UTM building and AI‑assisted content generation.

Pay Range (OTE Pay): $15,000.

Other Types of Pay:
Based on level and role the employee may be eligible for long‑term incentives in the form of equity and short‑term incentives of either bonus or commission.

• Health Insurance:
  Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits: 401( k) plan.
• Paid Time Off:
  Uncapped PTO program, subject to manager approval and business needs.
• Paid Holidays: 14 paid holidays each year.
• Paid Sick Leave:
  Uncapped PTO, subject to manager approval and business needs.

Primarily office‑environment work, extended periods of sitting or standing, computer‑based work. Limited lifting, and equipment usage limited to computer‑related equipment (keyboards, mouse, etc.).

Talkdesk is an equal opportunity employer. We will hire, promote, and work with people without regard to ethnicity, race, national origin, religion, gender, gender identity, sexual orientation, age, disability, marital status, veteran status, or genetic information.