Senior AI Engineer

How You’ll Make a Difference

• Own the product strategy and roadmap for the ARIA platform:
  Define how Klaviyo employees interact with AI-powered tools that automate workflows, surface insights, and reduce manual overhead across the organization.
• Build and scale employee-facing automation workflows:
  Identify high-impact automation opportunities across Finance, People, Engineering, and Sales and ship scalable solutions using AI, APIs, and integration platforms.
• Drive AI-powered integrations across the internal tool stack:
  Lead the integration strategy between key systems such as HRIS, ticketing, messaging, and knowledge management to create seamless employee experiences.
• Partner with IT and Business Operations:
  Translate complex operational needs into well-scoped, technically feasible product solutions with a clear focus on employee productivity and satisfaction.
• Champion AI adoption across the organization:
  Define and execute a responsible strategy for introducing AI tools to employees, including change management, enablement, and governance frameworks.
• Establish and track product metrics:
  Define success metrics for employee automation and AI products, reporting regularly on adoption, time saved, and measurable business impact.
• Collaborate with Security and Compliance:
  Ensure AI tools and integrations meet security, privacy, and compliance standards, especially when handling sensitive employee data.
• Evaluate new AI vendors and platforms:
  Lead build‑vs‑buy decisions for automation capabilities, developing a vendor strategy that balances speed, cost, and control.
• Serve as an internal product evangelist for AI:
  Partner across teams to identify the next frontier of employee-facing automation and help Klaviyo stay at the cutting edge of enterprise AI adoption.
• Define the long-term employee AI experience vision:
  Create a compelling product vision for how AI will transform work at Klaviyo over the next 2‑3 years, aligning stakeholders and driving investment decisions.

• 5+ years of product management experience, with a strong focus on enterprise software, internal tools, or employee-facing products.
• Proven experience building or owning automation, workflow, or integration products such as Workato, Zapier, Make, or custom API integrations.
• Experience working with or productizing AI and ML capabilities, including LLM-based tools, AI assistants, or intelligent automation systems.
• Demonstrated ability to partner cross-functionally with Engineering, IT, People, and Business Operations stakeholders.
• Deep experience translating ambiguous operational problems into clear, actionable product requirements.
• Data-driven mindset with the ability to define, measure, and communicate product impact in business terms.
• Expertise in enterprise tool ecosystems with strong working knowledge of Slack, Workday, Jira, Salesforce, and similar platforms.

Our salary range reflects the cost of labor across various U.S. geographic markets. The base salary for this position starts at $136,000 and can go up to $204,000 USD. In addition to base salary, compensation may include participation in a company annual cash bonus plan, variable compensation, equity, sign‑on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion, or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.