EUC/Desktop Engineer
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-06-26
Listing for:
Tata Consultancy Services Limited
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Technical Skills
- 2+ years of experience in desktop support, field services, or similar technical support role
- Experience supporting Windows and Mac operating systems
- Familiarity with mobile device management (MDM) platforms (Intune)
- Strong knowledge of Windows 10/11, macOS, and VDI environment
- Proficiency with Microsoft 365 applications (Outlook, Teams, One Drive, SharePoint)
- Understanding of Active Directory, DNS, DHCP, and network troubleshooting
- Experience with remote support tools and ITSM platforms (Service Now preferred)
- Hardware troubleshooting and repair skills for desktops, laptops, and peripherals
- Excellent customer service and interpersonal communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work independently and manage time effectively
- Professional demeanor and ability to maintain confidentiality
- Flexibility to adapt to changing priorities and work schedules
- Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices
- Diagnose and resolve hardware, software, and network connectivity issues
- Perform equipment installations, configurations, and upgrades
- Execute break-fix activities including hardware replacements and repairs
- Support conference room technology, audiovisual equipment, and collaboration tools
- Respond to service requests and incidents in accordance with SLA requirements
- Deliver white-glove service for executive and VIP users
- Communicate technical information clearly to non-technical users
- Provide on-site assistance during new hire onboarding and technology transitions
- Ensure positive end-user experience through proactive communication and timely resolution
- Maintain accurate inventory of IT equipment and accessories
- Perform asset tagging, tracking, and documentation in Service Now CMDB
- Coordinate equipment staging, imaging, and deployment
- Manage equipment refresh cycles and decommissioning activities
- Ensure compliance with asset management policies and procedures
- Log, track, and resolve incidents and service requests in Service Now
- Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation
- Follow standard operating procedures and knowledge base articles
- Contribute to knowledge base by documenting solutions and troubleshooting steps
- Participate in incident and problem management processes
- Coordinate with remote support teams, vendors, and other IT groups
- Support technology rollouts, migrations, and special projects
- Participate in site walks and proactive equipment health checks
- Assist with disaster recovery and business continuity activities
- Provide coverage across multiple facilities as needed
- Ability to lift and carry equipment up to 50 lbs
- Frequent standing, walking, bending, and reaching
- Availability for occasional after-hours or weekend support
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