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Hybrid CX Strategy & AI Transformation Lead

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: TELUS Digital
Full Time position
Listed on 2026-06-26
Job specializations:
  • IT/Tech
    IT Consultant, Digital Marketing, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 100000 - 140000 USD Yearly USD 100000.00 140000.00 YEAR
Job Description & How to Apply Below
A global digital consultancy is seeking an Associate Principal, CX Application Strategy, to spearhead digital/AI transformation within contact centers. This strategic role involves defining front-end applications, collaborating with product teams, and quantifying the business value of tech solutions. Candidates should have 3+ years of experience in management consulting, strong strategic skills, and knowledge of contact center technologies like Zen Desk and Amazon Connect.

This position is hybrid with options to work from multiple locations.
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