Senior Salesforce Business Analyst

Location

Onsite:
Boston, MA

Senior Level (7 or more years of relevant experience)

The Senior Salesforce Business Analyst supports enterprise Salesforce initiatives by analyzing business requirements and translating them into scalable, high‑quality Salesforce solutions. This role works closely with stakeholders, project managers, administrators, architects, and development teams to improve business processes and ensure effective system implementation. The position plays a key role in bridging business and technical teams within an Agile delivery environment.

• Analyze business and user needs to define system scope and objectives
• Gather, document, and manage business and functional requirements
• Translate business requirements into actionable technical specifications and user stories
• Ensure alignment between current processes and future state solutions

• Identify opportunities for process improvements and operational efficiencies
• Support integration of new processes with existing business workflows
• Recommend and facilitate quality improvement initiatives
• Assist in designing scalable Salesforce solutions aligned to business needs

• Partner with Salesforce administrators, developers, and architects to deliver solutions
• Facilitate delivery of technical business solutions in an Agile environment
• Participate in requirements validation, backlog refinement, and sprint activities
• Support implementation efforts across the Salesforce platform

• Act as a liaison between business teams and technical teams
• Communicate process changes and system updates to business users
• Facilitate discussions, workshops, and requirement sessions with stakeholders
• Ensure stakeholders are aligned on project scope, priorities, and outcomes

• Develop and maintain documentation including requirements, process flows, and system changes
• Ensure deliverables meet quality, completeness, and compliance standards
• Support governance practices and documentation standards

• 7 or more years of experience in business analysis or systems analysis
• Experience supporting enterprise Salesforce implementations
• Strong experience gathering and documenting business and technical requirements
• Experience working in Agile methodologies and environments
• Ability to analyze business processes and design effective solutions
• Strong written and verbal communication skills
• Strong facilitation and stakeholder engagement skills
• Proficiency with business analysis tools and documentation practices

• Experience working with Salesforce platform tools and configurations
• Experience supporting large enterprise or public sector programs
• Experience with process improvement methodologies
• Salesforce certifications (e.g., Business Analyst, Administrator, or related)

• Strong analytical and critical‑thinking skills
• Ability to bridge business and technical teams effectively
• High attention to detail and documentation quality
• Strong organizational and prioritization skills
• Effective communication with diverse stakeholders
• Collaborative and team‑oriented approach
• Adaptability in fast‑paced, Agile environments
• Proactive mindset with a focus on continuous improvement