Intern - IT & Facilities

Role:
Intern – IT & Facility Support

Experience Level: 1–2 years of experience (Internship or entry-level experience welcome)

Work Location:

Marlborough, MA, USA

We are looking for a motivated and customer‑focused IT Support Intern to join our team. In this role, you will be the first point of contact for technical support, helping to ensure a seamless experience for end users across hardware, software, and network systems. This is a great opportunity to gain hands‑on experience in a fast‑paced, technology‑driven environment while developing your troubleshooting and communication skills.

• Provide timely support by addressing user tickets related to hardware, software, and networking issues
• Assist users with installing applications, configuring systems, and setting up peripherals (e.g., printers, scanners)
• Diagnose technical issues by asking targeted questions and identifying root causes
• Guide users through solutions with clear, step‑by‑step instructions
• Perform remote troubleshooting and escalate issues when necessary
• Test and implement alternative solutions to resolve technical problems effectively
• Customize and configure desktop applications based on user requirements
• Accurately document technical issues, resolutions, and processes in internal systems
• Contribute to the creation and maintenance of technical documentation and user guides
• Assist in the daily operation and maintenance of facility systems, equipment, and office spaces
• Support facility inspections and help track maintenance requests, work orders, and asset records
• Coordinate with vendors and service providers to ensure timely completion of maintenance activities
• Assist in implementing workplace safety, health, and environmental compliance requirements
• Provide administrative and project support to the Facilities team, including reporting and documentation

• Strong written and verbal communication skills
• 1–2 years of experience in IT support, desktop support, or a similar role (including internships/co‑ops)
• Familiarity with Windows, Linux, and/or Mac OS environments
• Working knowledge of office productivity tools and computer peripherals
• Basic understanding of network security practices and antivirus tools
• Ability to troubleshoot technical issues remotely and explain solutions clearly
• Strong problem‑solving skills with the ability to multitask and prioritize
• Customer‑first mindset with a proactive and positive attitude
• Bachelor’s degree (or currently pursuing) in Computer Science or a related field

• Make an impact at one of the world’s fastest‑growing AI‑first digital engineering companies
• Upskill and discover your potential as you solve complex challenges in cutting‑edge areas of technology alongside passionate, talented colleagues
• Work where innovation happens – work with disruptive innovators in a research‑focused organization with 60+ patents filed across various disciplines
• Stay ahead of the curve, immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies
• If you like wild growth and working with happy, enthusiastic over‑achievers, you’ll enjoy your career with us