Creator Success Manager

Creator Success Manager

Later is the world's most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing's most visible investments.

Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.

By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don't just look good—they deliver results.

The Creator Success Manager is a revenue-driving, creator-facing role responsible for growing and retaining a portfolio of high-value creators through data-led monetization strategies, strong relationship ownership, and proactive risk management. This role sits at the intersection of creator partnership, revenue growth, and product adoption.

You'll own outcomes, not just relationships. Success in this role is defined by measurable revenue growth, sustained creator retention, and your ability to translate insights into action that helps creators earn more and stay engaged long-term.

This is an individual contributor role with high accountability, clear revenue goals, and meaningful cross-functional influence. It is not a customer support or campaigns execution role.

• Own a portfolio-level growth strategy that drives creator revenue, retention, and long-term value.
• Identify monetization opportunities, adoption gaps, and churn risk using performance and revenue data.
• Develop tailored, 1:1 creator growth plans grounded in data, experimentation, and clear success metrics.
• Anticipate shifts in creator behavior or performance and adjust strategies proactively.

• Consistently deliver against revenue and retention targets across your book of business.
• Analyze creator performance data to diagnose issues, surface opportunities, and recommend clear next actions.
• Drive product adoption by connecting creator goals to platform capabilities and monetization levers.
• Proactively manage churn risk through targeted interventions and re-engagement strategies.
• Maintain accurate account insights, forecasts, and activity tracking in Hub Spot (or equivalent tools).

• Partner closely with Product, Growth, Marketing, Campaigns, and Rev Ops to advocate for creator needs and unlock growth.
• Serve as the "voice of the creator" in cross-functional initiatives, ensuring feedback is clearly articulated and actioned.
• Work closely with the Director of Growth & Retention to escalate obstacles, unblock issues, and deliver white-glove solutions.

• Stay current on creator economy trends, monetization models, and platform best practices.
• Continuously test, learn, and refine monetization approaches to improve creator outcomes and portfolio performance.
• Share insights, playbooks, and learnings that elevate creator success across the team.

• You consistently meet or exceed revenue and creator retention targets.
• Creators see you as a trusted growth partner who brings actionable insights—not generic advice.
• You proactively identify and mitigate churn risk before it impacts revenue.
• Your creator portfolio shows strong product adoption, engagement, and long-term growth.
• Cross-functional partners trust your judgment and rely on your insights to inform decisions.
• Creator issues are resolved quickly, thoughtfully, and with a high standard of care.

• Experience managing revenue-bearing relationships in an account management, creator partnerships, or client success environment.
• Demonstrated ability to grow accounts through strategy,…