Management Program Analyst; UX​/UI Designer), GS-, FPL GS-; TERM Continuous

Management Program Analyst (UX/UI Designer)

As a Management Program Analyst (UX/UI Designer), GS-0343-13, you will be responsible for:

• Leading human centered design practices such as user experience (UX) research and interaction design (lxD) to help improve products on FSA's customer facing site, Student Aid.ed.gov. The site provides customers with a personalized and self service experience across multiple channels that covers the federal student aid journey which includes learning about financial aid, applying for financial aid, and managing aid including loans.
• Applying qualitative and quantitative methods to assess program efficiency, effectiveness, guidelines, practices, procedures, administrative operations, processes, and mechanisms, as well as evaluating progress toward program goals and objectives.
• Preparing reports and briefs for program management while implementing and promoting best practices in organizational change management.
• Leading and working independently to conduct and oversee UX research to understand the needs of students, parents and borrowers and develop reports and recommendations to FSA stakeholders.
• Overseeing user research activities, including development of detailed customer journeys; analyzing FSA and servicer legacy websites to understand their functionality and gather requirements; eliciting requirements from customers, subject matter experts, and product owners; and assisting vendor and FSA staff.
• Leading the development of interactive prototypes as part of the design process and stakeholder reviews while communicating requirements to vendors and providing feedback to vendors on deliverables.
• Collaborating with vendor and FSA staff to design the digital experience for students, parents, borrowers, schools, and partners; working with the development team to understand technical constraints and communicating the desired functionality for the digital platform; answering user interface design questions; and participating in user acceptance testing.