Network Administrator

Headquarters, Boston, MA
210 Massachusetts Ave
Boston, MA 02115, USA

Department:
Office of the Chief Information Officer

SUMMARY

We are seeking a motivated and detail-oriented Network Administrator I to join our IT team. This role is suitable for professionals at varying stages of their networking careers, from entry-level to experienced administrators, who are eager to support, maintain, and enhance network infrastructure across both on-premises and cloud environments. The Network Administrator will work independently or in collaboration with other OCIO staff to ensure the reliability, security, and optimal performance of the organization’s network systems.

Responsibilities include supporting and administering AWS networking components, configuring, monitoring, and troubleshooting Fortinet wired and wireless network equipment, managing FortiEMS (Endpoint Management System), supporting IPSec VPN connectivity, and assisting with network security controls, monitoring, and incident response. The scope and complexity of responsibilities will align with the individual’s experience and skill level, with opportunities for continued learning and advancement.

Level I focuses on operational support, monitoring, and guided troubleshooting under the direction of senior staff.

• Monitor network performance, availability, and security alerts across on-premises and cloud environments.
• Assist in configuring, maintaining, and documenting Fortinet wired and wireless network equipment (switches, access points, firewalls).
• Perform basic administration tasks in AWS, including reviewing network configurations (VPCs, subnets, security groups) under supervision.
• Support FortiEMS (Endpoint Management System) by onboarding devices, applying policies, and verifying compliance.
• Assist with the setup and support of IPSec VPN connections, including user access and basic troubleshooting.
• Respond to service requests and incidents related to network connectivity, wireless access, and VPN access.
• Perform routine network maintenance tasks, including firmware updates, patching, backups, and inventory tracking.
• Follow established change management, security, and documentation procedures.
• Escalate complex issues to Level II or Level III administrators as appropriate.
• Maintain accurate network diagrams, asset records, and configuration documentation to ensure optimal network performance.

Reporting Relationships

Regular Contacts

OCIO Service Desk, OCIO Information Security, OCIO Enterprise Application Engineering and Engineering peers, OCIO PMO, Audit & Compliance, Site Services, vendors, and OCIO customers throughout the organization

Education/

Experience:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Networking, or a related field OR equivalent combination of technical training and hands‑on experience.

Relevant certifications (e.g., CompTIA Network+) are preferred and may substitute for formal education.

Experience may include academic coursework, vocational/technical training, internships, and entry-level IT roles.

Candidates should demonstrate a foundational understanding of networking concepts (TCP/IP, DNS, DHCP), basic troubleshooting skills, and familiarity with network hardware and tools.

• 0–2 years of experience in network administration, IT support, or a related technical role.

• Basic experience supporting enterprise networks (wired and wireless).
• Familiarity with TCP/IP networking concepts, including DNS, DHCP, VLANs, and routing fundamentals.
• Introductory experience or academic exposure to firewall concepts and network security principles.
• Exposure to Fortinet network equipment (Forti Gate, Forti Switch, FortiAP) or similar vendor platforms.
• Basic experience or coursework related to AWS or cloud networking concepts (VPCs, subnets, security groups).
• Experience following documented procedures and escalating issues appropriately.
• Hands‑on experience troubleshooting connectivity issues under the supervision of a senior professional.
• Experience in…