Senior Machine Learning Engineer

The Manulife/John Hancock AI Team is seeking a highly skilled and motivated Senior Machine Learning Engineer with a strong focus on deploying end-to-end data science models and solutions to accelerate and optimize sales and marketing efforts. In this role, you will collaborate closely with Machine Learning Engineers, BI Specialists, Sales and Marketing Leaders, and IT partners to execute AI and Advanced Analytics initiatives that will shape the future of our business.

The team implements a wide range of traditional ML models as well as cutting‑edge LLM approaches. As an MLE, you will lead the development and deployment of innovative approaches to optimize existing and new machine learning systems, unlocking their full potential to drive maximum business value.

• Develop machine learning models and applications on cloud platforms like Azure Databricks and AKS, ensuring seamless integration, scalability, and cost‑effectiveness.
• Solve business problems by deploying LLM/Generative AI solutions using RAG, Azure AI Search and other techniques.
• Design and develop ML models to address distribution and marketing efficiencies, including recommendation systems, content generation and competition optimization.
• Continuously monitor and improve the performance of machine learning models through data analysis and testing.
• Collaborate with multi-functional teams to plan, scope, implement, and sustain predictive analytics solutions.
• Stay up to date with the latest advancements in AI technologies and methodologies, and evaluate their potential applications to improve our AI engineering processes.

• Bachelor's (and at least 5 years of experience working in AI/Data Science) or Master’s degree in Computer Science, Engineering, Mathematics, or related field.
• Hands‑on experience with Azure cloud tools, such as Databricks, AI Foundry, AI Search, Kubernetes.
• Strong background with Python and SQL, experience using both for data analysis and orchestration.
• Experience in applying analytics and AI tools in Marketing and Sales functions. Insurance industry experience is a plus.
• Strong business acumen and ability to understand stakeholders’ needs.
• Strong problem‑solving and analytical skills.
• Excellent communication and collaboration skills.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Location:

Boston, Massachusetts. Work model:
Hybrid. Salary range: $ USD – $ USD.

Manulife/John Hancock offers a wide range of benefits, including health, dental, vision, mental health, disability, life insurance, adoption benefits, wellness, retirement savings plans (401(k), pension plans, global equity plan) and paid time off. Employees also have access to financial education and counseling resources.

Manulife/John Hancock is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status or any other protected characteristic.