Network Engineer

Network Engineer 3

Under the direction of the Team Lead of Network Engineering and within established hospital, clinic, and department policies and procedures, support network activities in a multi-vendor, multi-platform computer environment. Responsible for the daily technical support of the Institution-wide computer networks, and for the installation, maintenance, and tuning of network software and hardware. Provides technical assistance to the Network Architect for the installation of new technologies as well as providing next level support to Network Engineers.

Consults with the Team Lead of Network Engineering on specific matters requiring clarification, interpretation, or exception to standard policies and procedures.

Essential Responsibilities / Duties:

• Managing the planning, coordination, configuration, installation, and management of all data and VoIP network infrastructure and related client services within the enterprise to meet business requirements
• Designing data and VoIP networks; installing routers, switches and wireless access points, identifying solutions through constant interfacing with appropriate management levels, users, departments, and vendor organizations to ensure a cost-effective and efficient infrastructure environment is available to provide the processing power essential to department operations
• Has collaborative working relationships with outside vendors, which will help to enhance service delivery capabilities
• Participates in Change Management and Root Cause Analysis meetings as directed
• Monitoring and controlling infrastructure performance in the areas of response, throughput, and availability
• Proactively researching and locating the necessary tools and processes to identify troublesome trends as they develop; analyzing trends and developing a long-range plan designed to resolve problems and prevent them from recurring; maintaining high service levels for the user community, and establishing a method to easily compare the installation performance against established performance objectives
• Ensuring a stable performance environment for mission-critical enterprise systems
• Developing test plans (including cases for functionality, integrity, and stress testing; test matrixes; and definition of test methodologies and test strategy); being responsible for the creation of test platforms, including evaluation of test equipment and designing test networks; developing automated test suites for product regression and stress testing
• Participating in various IT projects intended to continually improve/upgrade the enterprise network infrastructure; for example, evaluating new software and hardware required to meet a business need or to make a process more cost effective
• Configuring, installing, and maintaining necessary hardware and software for network infrastructure hardware and software to provide a suitable environment to run production applications and perform development; performing maintenance and release upgrades on a timely basis or as needed; monitoring performance and availability of LAN/WAN platforms
• Communicating with departmental and business unit managers, as well as project manager and leaders, to define support initiatives and solutions
• Building relationships with clients (positive customer relationships and friendly, helpful attitude will help to manage customer expectations)
• Interacting with individuals at all levels of the organization
• Has effective working relationships with peers in other areas of IT organization, which are essential for maintaining good public relations, facilitating communications, and soliciting useful feedback
• Has frequent interaction with development and operations people as facilitator and client problem solver; works on performance problems, upgrades, design reviews, and application setup/implementation
• Developing relationships with professional organizations, peer groups, and industry trade groups to stay current with technology
• Documenting all required activities in BMC Service Now.
• Providing detailed network diagrams as needed using Microsoft Visio.
• Updating databases for items such as circuit 's, pictures and IP addressing.
• Maintaining and or updating network equipment images and configurations
• Participating in the development of standards of practice to include: physical layout of infrastructure wiring, networking products and protocol compliance.
• Participating in the development of disaster recovery practices for all network equipment device types.
• Maintaining expert level of technical knowledge.
• Providing technical support and training to departments Network Engineers as required.
• Additional responsibilities as assigned by BMC Management
• Monitoring the BMC computer network and recommending to the Management resolutions to concerns.
• May be called to work off hours, weekends and holidays to provide technical support to the Institution.
• Will participate in on call rotation with Network team.

Job Requirements

Education:

Bachelor's degree in Computer Science, Engineering,…