ServiceNow Team Sr. Manager

Servicenow Team Senior Manager

The Service Now Team Senior Manager leads a high-performing team responsible for Service Now platform management, project delivery, and daily operations. This role serves as the strategic connector between digital/business stakeholders and the Service Now technology team—translating business pain points and strategic priorities into scalable, value-driven Service Now solutions. The mission of this role is to accelerate digital transformation, improve operational efficiency, and ensure a stable, sustainable Service Now platform aligned to Schneider Electric's business needs.

This position also drives platform strategy, cross-functional alignment, and manages relationships with key partners.

Key Responsibilities:

• Team Leadership & Stakeholder Engagement
• Project & Platform Delivery
• Strategy & Roadmap Management
• Governance, Budget & Risk Management
• Knowledge Enablement & User Adoption

Location:

Our preferred candidates will be based in Boston, MA, we unable to consider candidates on a remote basis.

Requirements & Qualifications:

• Education:
  
  Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred.
• Professional
  
  Experience:
  
  8+ years of relevant work experience, including 5+ years in leadership or people management roles overseeing teams of 10+ members.
• Skills &
  
  Competencies:
  
  Exceptional stakeholder management and cross-functional collaboration skills. Strong leadership capability with a track record of building business-aligned, value-focused teams. Highly self-driven, able to make strategic decisions, and lead initiatives with minimal supervision. Excellent communication skills, able to translate complex technical concepts into clear business insights.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!