Technology Service Desk Student Assistant
Listed on 2026-07-01
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
Technology Service Desk Student Assistant
The Technology Service Desk Student Assistant (TSA) serves as the initial point of contact for Berklee students, staff, and faculty in need of technology-related assistance. TSA's will work with a varying degree of users ranging from first semester students to high-level staff, faculty, and chairs. The primary function of the TSA is to provide tier 1 level, and occasional tier 2 level, support for these users.
The primary role of the job is to diagnose and solve software and hardware-related issues. You will be responsible for assisting walk-in customers, responding to emails, and answering the phone. TSA's will be responsible for entering and updating tickets to record each of these interactions. You will work to develop technical and procedural skills with assistance from Technology Support Analysts, Technology Support Consultants, Technology Support Supervisors, and other full-time staff.
Hourly Rate: $16.97
Hiring Manager:
Marc Golas
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