Business Analyst

Business Analyst

Client:
State of MA

Location:

Boston, MA

Position Summary

The ideal business analyst candidate will meet with business customers, define process flows of the business operations, gather business requirements, develop business documentation, system test, support QA testing, and assist in implementation of business/technical solutions. This role will be a key member of the enterprise digital signature project, and Applications Operations team.

Responsibilities

Work with various stakeholders, and application owners to solicit, review, analyze, define, and document overall business/technical requirements.

Support Applications Operations initiatives in the development of work plans, estimates, and timelines.

Gather and document workflow, high-level and detailed gap analysis, and sometimes business and technical requirements by guiding stakeholders through their workflow processes.

Maintain and manage current state and future state documentation, help build run books to operationalize current implementation.

Develop use case scenarios for the user acceptance testing process.

Work with IT Operations (Application Operations, Desktop, Server, and Network Teams) to obtain an understanding of products and the documentation requirements.

Document process workflows and update existing ones as needed.

Update and improve on existing documentation as needed and work with subject matter experts to document new processes, work instructions, knowledge base articles or other documentation.

Edit technical specifications and requirements to improve quality and clarity of the documentation.

Ensure technical information is well structured and flows well through documents.

Determine any duplication and/or what documents can be combined.

Create user documentation for a variety of systems, including how-to guides, troubleshooting procedures and instruction manual for various audience comprehension.

Identify business processes, and design solutions to solve business problems. The candidate will analyze business and user needs, document specifications to meet those needs, identify data collection strategies to expand and populate various systems.

Develop technical solution documentation and guidelines, business requirement documents for SharePoint and M365 platform projects.

Create Adobe Forms based on business requirements.

Qualifications:

College degree or equivalent experience in Computer Science, Technical Systems, or related field.

3+ years of work experience as a business, data, or systems analyst, preferably within an IT department or large matrix organization.

Experience working with operations departments to obtain an understanding of technical systems and the documentation requirements.

Self-motivated and organized with the ability to work with minimal supervision. Take ownership and ability to work within deadlines / timelines and within the scope.

Strong written, verbal communication, and presentation skills required.

Ability to work independently and within a team environment.

Experience with SharePoint and M365 Office Suite

Experience mapping processes using Visio or similar tools.

Proficiency in image-capture software, such as Snipping Tool or Snag It.

Proficiency with collaboration tools such as Microsoft Teams, Go-To meeting, and Zoom.

Finds creative solutions to complex problems and is willing to change the way something has been done in the past.

Desired Qualifications & Skills

Familiar with Scrum/Agile methodology and tools including Azure Dev Ops.

Experience in project management and SDLC within an IT organization.

Familiar with Adobe form creation, Adobe Creative Applications & Services

Ability to work with various stakeholders to document and build out business requirements.

Strong intellectual curiosity and capa…

Thanks and regards,

Niveditha

Email: