ICertis functional consultant

Job Description

Customer is looking for a seasoned iCertis functional consultant to lead the support, optimization, and continuous enhancement of our Contract Lifecycle Management (CLM) platform. This role will serve as the primary owner of the iCertis solution, ensuring system stability, aligning with evolving business needs, and driving configuration and integration improvements in close collaboration with business and IT stakeholders.

• Primary Support Contact:
  Serve as the main point of contact for all functional and technical changes in iCertis.
• System Configuration & Enhancements:
  Implement and manage configuration updates, including workflows, clause libraries, templates, reports, smart rules, and business logic.
• Integration Management:
  Oversee and troubleshoot integrations with Workday, ERP systems, Docu Sign, SSO providers, and other enterprise platforms.
• Release Management:
  Coordinate the assessment, testing, and deployment of iCertis upgrades, patches, and new features in alignment with internal change management protocols.
• Feature Communication:
  Lead communication efforts regarding new features and bug fixes in periodic releases.
• Governance & Compliance:
  Ensure adherence to internal IT policies, regulatory requirements, and data security standards.
• Stakeholder Engagement:
  Collaborate with legal, procurement, finance, and commercial IT teams to identify and implement process improvements using iCertis capabilities.
• Vendor Liaison:
  Work closely with iCertis support and customer success teams to resolve issues and align on solutions.
• Documentation:
  Maintain up-to-date architecture diagrams, configuration documentation, and standard operating procedures (SOPs).
• User Support & Training:
  Provide Tier 3 support and contribute to internal training initiatives in partnership with help desk and application teams.

• 10+ years of experience with enterprise applications, including 7+ years as an iCertis consultant
• Proven track record in post-go-live support, configuration, and enhancement of iCertis or similar SaaS platforms

• Deep understanding of iCertis modules, data models, workflow engines, reporting, business rules, and smart contract configurations