Senior Analyst, Operations

The Senior Analyst, Operations, on the Operations Analytics team will be responsible for designing, building, and maintaining data and analytical tools that help departments in the MBTA's Operations Division deliver safer, more efficient, and more reliable service. The MBTA collects vast amounts of data daily from its operational systems, including bus service data, rail service data, staffing data, and maintenance information.

The team works closely with Operations leadership to identify the necessary data for critical decision-making and develop this information into valuable tools for Operations. This role will empower stakeholders to make data-driven decisions and create a culture of continuous improvement.

The position will close after it exceeds 180 applicants.

Key responsibilities include:

• Collect, clean, and validate data; perform statistical analyses using modern data analysis and visualization tools, communicate findings, and write technical documentation.
• Collaborate with other team members on knowledge sharing, cross-training, and joint support of cross-division projects.
• Design dashboards, visualizations, graphs, charts, and tools that clearly communicate outcomes, findings, and trends of Operations data.
• Proactively build and maintain positive and effective relationships with Departments. Work with Departments to analyze results, forecast current and future needs, assess performance, and evaluate strategic opportunities.
• Communicate with and present to executive leadership project results and findings.
• Gather, analyze, and interpret operational data using a combination of SQL, Excel, Python, and/or relevant modern data analysis tools.
• Perform quality control on data inputs, calculations, algorithms, and model outputs, and investigate associated data gaps or inconsistencies.
• Develop tools to facilitate the automation and dissemination of analyses.
• Prepare scheduled and ad-hoc reports, slideshows, and other visual reports incorporating narratives and graphic data, for both online and print formats.
• Manage timelines, project milestones, and communications with internal and external partners.
• Respond to each inquiry, whether from a customer, vendor, or coworker, in a courteous and professional manner consistent with the Authority’s quality standard.
• Coordinate directly with Operations Leadership to identify the needs specific to the assigned division.
• Collaborate with other Analysts on the knowledge sharing, cross-training, and joint support of cross-division projects.
• Mentor other staff on topics including but not limited to MBTA data sources, analytical techniques, and visualization software.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

• None

• A Bachelor’s degree from an accredited institution in business, finance, economics, computer science, data science, urban planning, engineering, or a related field.
• Four (4) years of full-time work, equivalent part-time, or internship/co-op experience in data science, business analytics, business intelligence, quantitative analysis, or other related fields.
• Proficient with Microsoft Excel, Word, and PowerPoint. As part of the interview process, selected applicants may have to perform a basic analysis in Excel.
• Experience in at least one approach to advanced data analysis (e.g., SQL, Python, R, SPSS, GIS, or other).
• Have the ability to learn quickly, take direction, work independently, and use creative and collaborative approaches to resolve issues.
• Effective organizational, analytical, multi-tasking, and time management skills.
• Effective written and verbal communication skills.
• Have the ability to work effectively with a diverse workforce.

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor’s degree requirement.
• An Associate’s degree from an accredited institution, and an additional three (3) years of directly related experience, substitutes for the Bachelor’s degree requirement.
• A Master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field, substitutes for one year of experience.

• Experience with relational databases (e.g., Microsoft SQL Server, PostgreSQL, Oracle), including writing queries to obtain and manipulate data.
• Experience with Python, Excel VBA, or other programming languages, and/or data management and statistical analysis tools (R, SPSS, STATA, SAS, etc.).
• Experience with Tableau or other visualization software.
• Familiarity with transportation planning and transit systems, particularly the MBTA subway and bus network.