Lead ServiceNow Developer
Listed on 2026-07-07
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IT/Tech
IT Project Manager, IT Business Analyst, IT Consultant, Systems Engineer
Position Summary
We are seeking an engineer to oversee the design, implementation, and management of our Atlassian Jira and Service Now (SNOW) platforms, with a strong focus on system integration and CMDB governance. This role will be pivotal in building seamless workflows across technology and operations teams while improving service management, change control, and cross-platform automation.
Responsibilities- Serve as the technical owner for Atlassian Jira, Jira Service Management, and SNOW platforms.
- Design and implement a roadmap for robust integrations between SNOW, Jira, and CMDB using APIs, webhooks, and integration tools (e.g., Mule Soft, Workato, native).
- Ensure data consistency and integrity across platforms—especially for incidents, changes, and asset inventory (CMDB).
- Partner with teams across Engineering, IT Ops, Compliance, and Enterprise Systems to build and optimize workflows.
- Define best practices for workflow automation, issue templates, permissions, escalation paths, and custom fields in Jira and SNOW.
- Lead platform upgrades, configuration audits, patching, and performance tuning.
- Manage vendor relationships for tool licensing, support escalations, and roadmap alignment.
- Maintain platform security, audit trails, and user access controls in coordination with Info Sec.
- 10+ years of experience in enterprise systems engineering, with hands‑on ownership of Jira and SNOW platforms.
- Proven experience designing integrations between Jira‑SNOW and SNOW‑CMDB.
- Strong understanding of ITIL, service management, incident, change, and problem workflows.
- Deep technical skills with scripting (JavaScript, Power Shell), REST APIs, and integration platforms.
- Experience working with Agile/Dev Ops teams and enterprise tooling ecosystems.
- Knowledge of configuration management, asset discovery, and infrastructure mapping is a plus.
- Strong communication and stakeholder engagement skills.
- Experience with CMDB data modeling and lifecycle management.
- Atlassian or Service Now certifications (ACP, CSA, CIS, etc.).
- Exposure to environments like AWS, Azure, or GCP with infrastructure integration to CMDB.
Base Salary Range: $150,000 – $180,000 USD
KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.
KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email Only emails left for this purpose will be returned.
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