Endpoint Management Analyst

Job Description

Mass Art, the City of Boston's independent public college of art and design, is hiring an Endpoint Management Analyst. Salary: $73,000 - $80,000 annually, commensurate with qualifications and experience. The position is governed by the APA Collective Bargaining Agreement and requires full‑time, 37.5‑hour work weeks.

• Manage and support a fleet of Macs, designing scalable solutions for configuration, deployment, policy enforcement, and user experience across academic and administrative environments.
• Serve as the subject‑matter expert for all Apple technologies and provide tier‑3 escalation support for the Windows PC environment and related desktop infrastructure.
• Act as the primary administrator for JAMF and Apple School Manager, and support onboarding and integration of identity‑based tools.
• Serve as secondary administrator for endpoint deployment and management platforms such as KACE, Intune, and ChromeOS tools.
• Maintain a centralized Munki software repository and patching infrastructure.
• Assist in managing the software licensing server and applications for both Macs and PCs.
• Identify and remediate systemic issues affecting endpoint connectivity.
• Collaborate with Print Services and vendors (e.g., Xerox) to troubleshoot and support print infrastructure, including Papercut, multifunction copiers, and large‑format printers.
• Act as a contributing administrator for endpoint‑related SaaS platforms such as Sophos (security) and Crash Plan (backup), ensuring reliable protection and recovery for Mac users.
• Work with platform vendors to optimize service functionality and contribute to internal documentation for ongoing support and operations.
• Partner with Academic Technology and studio managers to coordinate software license deployments, macOS upgrade planning, and testing.
• Align software and OS update schedules with academic cycles, providing proactive support for version‑related compatibility or performance issues.
• Participate in roadmap planning for endpoint‑related services, collaborating with cross‑functional teams on strategic initiatives.
• Provide advanced technical support and end‑user assistance for endpoints, devices, and user‑focused technology resources including software, networks (wired, wireless, VPN), telecom services, and enterprise systems.
• Respond to and resolve service tickets in alignment with departmental policies, ensuring high‑quality customer service.
• May provide functional supervision to contractors and students engaged in endpoint support, as necessary.
• Perform additional duties as assigned by supervisor or Deputy Chief Information Technology Officer.

• Bachelor's Degree or equivalent in education and directly related experience.
• 3+ years of experience supporting Windows and macOS endpoints in an enterprise environment.
• Jamf 100 certification.
• Proficiency with endpoint management tools (e.g., Intune, Jamf, KACE) and scripting languages.
• Strong knowledge of endpoint security practices, operating systems, and application troubleshooting.
• Excellent communication, organizational, and problem‑solving skills.
• Ability to work independently and collaboratively in a diverse campus community.
• Familiarity with ITSM and ITIL frameworks.
• Experience with Google Workspace, Active Directory, Azure/Entra , and Office 365.
• Prior experience with service desk software.

• Experience in higher education.
• CompTIA A+ certification.
• ITIL Foundation certification.
• Jamf 200 certification.
• Microsoft Certified:
  Endpoint Administrator Associate (MD‑102).

• Mass Art does not support employment‑based visa sponsorship or non‑student exchange visitor visa sponsorship.
• Mass Art is not an E‑Verify institution.

Mass Art offers a comprehensive benefits package for employees. For details, visit the Mass Art Benefits page.

Mass Art provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy‑related condition, or membership in any other legally protected class.

Mass Art complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.

If you have Diversity, affirmative action, or equal employment opportunity questions or need a reasonable accommodation, please contact the Diversity Officer / ADA Coordinator:
Kathryn Oram – 617‑879‑7917.