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Director, CXAI Transformation & Enablement

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: TELUS Digital
Full Time position
Listed on 2026-07-08
Job specializations:
  • IT/Tech
    Change Management
Salary/Wage Range or Industry Benchmark: 132000 - 165000 USD Yearly USD 132000.00 165000.00 YEAR
Job Description & How to Apply Below
Position: Director, CXAI Transformation & Change Enablement

TELUS Digital, based in Boston, is seeking a Director of Programs & Change Enablement to lead our AI transformation across customer experience. This role involves crafting narratives, driving measurable outcomes, and owning the transformation roadmap to ensure successful implementation.

The ideal candidate will have over 7 years of experience in change management and possess deep knowledge of contact center performance metrics. Join us to shape remarkable customer experiences through innovation!

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