Project Manager & Strategic Consultant

Project Manager & Strategic Consultant

The Project Manager serves as Mass Art's primary operational coordinator and strategic digital advisor. This role governs the intake, prioritization, and tracking of all maintenance, accessibility, and enhancement requests while ensuring transparent communication, schedule adherence, and alignment with institutional priorities. The Project Manager also provides ongoing strategic guidance related to UX/UI, accessibility, performance, SEO, and emerging digital practices.

• Backlog & Capacity Governance — Manage intake, triage, estimation, prioritization, and scheduling of all support requests.

• Strategic Digital Consultation — Advise Mass Art on UX/UI improvements, accessibility governance, technical SEO, structured data, analytics, and AI powered search trends.

• Risk & Dependency Management — Identify blockers, regressions, integration risks, and timeline constraints; communicate impacts immediately.

• Cross Institutional Coordination — Facilitate collaboration among vendor developers, Mass Art's internal editors, and campus IT stakeholders.

• Progress Reporting — Deliver detailed monthly progress summaries and itemized time tracking reports attached to invoices.

• Meeting Facilitation — Lead weekly check ins, document decisions, and maintain clarity on next steps.

Demonstrated experience managing digital support operations for higher education, public sector, or multi stakeholder environments.

Expertise with agile project management, backlog grooming, and tools such as Jira, Asana, or Click Up.

Strong understanding of Word Press architecture, custom themes, plugins, integrations, and deployment workflows.

Working knowledge of WCAG 2.2 AA accessibility standards, remediation workflows, and regression prevention.

Consulting background in conversion optimization, digital storytelling, and prospective student enrollment journeys.

Excellent communication skills with the ability to translate technical concepts for non technical stakeholders.

Experience supporting Pantheon hosted Word Press environments.

Familiarity with Slate, Localist, Mailchimp, Modern Campus, or other higher education platforms.

Experience supporting small internal web teams in remote or hybrid environments.

Background working with art and design institutions or organizations with strong visual identity requirements.

Softthink Solutions' mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity. Through our innovative solutions and dedicated team of experts, we strive to exceed our clients' expectations and set the standard for excellence in the IT industry.

At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations. Our goal is to be recognized as leaders in the industry for our innovative, reliable, and secure IT services and solutions, and to drive the success of our clients through every project we undertake.