Associate Director, Technology Lifecycle Management

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* The Associate Director, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Associate Director, Technology Solutions requires a solid understanding of how organization capabilities interrelate across department(s).

** Role Summary*
* The Technology Life Cycle Management (TLM) Lead is a senior cross-functional role. This role is responsible for overseeing the end-to-end life cycle of all Center Well applications. The applications span across the Pharmacy, PCO, Home, and Humana Military segments. This leader will build and govern a comprehensive application portfolio strategy - from onboarding new technologies through retirement and decommission - ensuring alignment with enterprise architecture standards, regulatory requirements, cybersecurity posture, and business objectives.

This is a high-visibility, high-impact role that sits at the intersection of  
** technology strategy** ,  
** risk management** ,  
** vendor governance** , and  
** segment business partnership** .

** Key Responsibilities*
* ** Application Portfolio Governance*
* + Own and maintain the authoritative inventory of all Center Well applications across Pharmacy, PCO, Home, and Humana Military segments using an Application Portfolio Management (APM) framework

+ Define and enforce application life cycle stages:
Evaluate → Adopt → Sustain → Sunset → Decommission

+ Partner with segment technology leaders and business stakeholders to rationalize the portfolio, identify redundancies, and drive consolidation opportunities

+ Establish and publish an annual Technology Roadmap that reflects the life cycle status of all critical applications

** End-of-Life (EOL) & Technical Debt Management*
* + Track and proactively manage all software, infrastructure, and vendor components approaching end-of-life or end-of-support across all four segments

+ Build a risk-tiered EOL register with defined remediation timelines and escalation paths

+ Champion technical debt reduction initiatives and partner with engineering teams to plan modernization sprints

+ Present quarterly EOL risk dashboards to senior technology and business leadership

** Cross-Segment Coordination & Stakeholder Alignment*
* + Serve as the primary TLCM liaison across Pharmacy, PCO, Home, and Humana Military - translating segment-specific needs into consistent, enterprise-grade life cycle decisions

+ Facilitate cross-segment governance forums to align on shared platforms, common tooling, and co-investment opportunities

+ Build trusted relationships with Segment CIOs, Product Owners, Engineering Directors, Enterprise Architecture, and Procurement teams

** Vendor & License Management*
* + Oversee software license compliance and optimization across all segment applications

+ Manage vendor relationships with a focus on contract renewals, upgrade cycles, and end-of-support negotiations

+ Partner with Procurement and Legal to evaluate vendor financial health, support commitments, and roadmap viability before new technology adoption

** Cybersecurity & Regulatory Compliance*
* + Ensure all applications meet CMS, HIPAA, TRICARE, DEA, and other healthcare-specific regulatory obligations at each life cycle stage

+ Collaborate with the CISO organization and Compliance teams to flag and remediate applications running on unsupported or vulnerable technology stacks

+ Integrate TLCM processes into the Software Development Life Cycle (SDLC) and change management frameworks

+ Support audit readiness by maintaining current, accurate system-of-record documentation for all segment applications

** Modernization & Cloud Strategy Enablement*
* + Partner with Enterprise Architecture to accelerate migration of legacy applications to modern, cloud-native platforms (AWS, Azure, GCP)

+ Identify applications eligible for rehosting, replatforming, refactoring, or retirement as part of Center Well's cloud-first strategy

+ Support M&A integration and divestitures by assessing acquired or divested application portfolios and mapping life cycle implications

** Process, Tooling & Reporting*
* + Define, implement, and continuously improve TLCM…