Classroom Technology Support Assistant
Listed on 2026-07-11
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IT/Tech
Technical Support, IT Support, HelpDesk/Support
Classroom Technology Support (CTS) Assistant
The Classroom Technology Support (CTS) Assistant provides Berklee community members who are utilizing Berklee classrooms, conference rooms, and digital signage TVs. CTS Assistants will work both independently and closely with staff members (Multimedia Support Consultants) to provide in person classroom support, preventative maintenance, and training for all general classroom and conference rooms at Berklee.
Essential Duties and Responsibilities:
- Receive thorough training on the following:
- Over the phone support for AV-related incidents
- IT support ticket creation, management, and resolution
- Remote technical support over Q-SYS Reflect
- Hands-on troubleshooting of AV hardware (Q-SYS, Extron, Logitech, etc.)
- Inspect integrity of AV cables such as HDMI, 3.5mm, CAT6, etc
- Cross divisional communication over Slack
- Be the first point of contact for incoming AV related incidents.
- Be standby for escalated deployment to incident locations.
- Further escalations to student supervisors or full-time employees when necessary.
- Assist full-time employees with repairs, replacements, and installations of new AV equipments
Skill Requirements:
- Basic Understanding of AV Signal Flow and macOS ecosystem
- Punctuality, time management, and communicativeness
- High customer service standards over the phone and email.
- Adaptability to quickly make decisions under pressure.
- Promote a positive and professional work environment.
- Ability to work both independently and collaboratively.
- Proactive attitude of learning new skills and helping others.
Other Requirements:
- This position is for students staying in Boston throughout this summer.
- Access to modern smartphones and laptops/tablets
- Attend monthly CTS team-wide Zoom meetings in the weekend.
- One 7AM shift per weekly work schedule
Hours of Operation (Fall/Spring):
Mon-Thurs: 7AM-9PM
Fridays: 7AM-8PM
Weekends: CLOSED
Expected
Hours:
15 Hours Minimum, up to 20
Start Date:
11 May 2026 (Boston Campus)
Questions? Contact Tsuyoshi "Yoshi" Wu, hiring manager at twu2
Hourly Rate: $16.97
Hiring Manager:
Tsuyoshi Wu
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