Product Analyst - W2

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, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn’t a tagline; it’s the way we work. We don’t forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there’s a fit worth exploring.

Title: DCX Senior Product Analyst

Location: Acton, MA 01720 (Hybrid)

Duration: 6+ Months (Possible Extension)

The DCX Senior Product Analyst serves as a key member of the Digital Customer Experience (DCX) organization, supporting the successful delivery and optimization of digital products and experiences. This role combines product analytics, business analysis, delivery support, and operational execution to help Product Managers, Product Owners, UX, Engineering, and business stakeholders make informed decisions, deliver high-quality solutions, and achieve business outcomes.

The Senior Product Analyst translates business needs into actionable requirements, analyzes product performance, supports testing and release activities, identifies risks and dependencies, facilitates process improvements, and provides insights that drive continuous improvement across the product lifecycle.

• Analyze product performance metrics, customer behavior, and operational data to identify opportunities for improvement
• Develop dashboards, reports, and visualizations to communicate product performance and business outcomes
• Monitor KPIs and product health metrics across DCX initiatives
• Perform funnel analysis, trend analysis, and customer journey analysis
• Support experimentation efforts and measurement of outcomes
• Provide operational reporting and analytics expertise to product and business teams

• Facilitate requirements gathering sessions with business and technical stakeholders
• Document business requirements, functional requirements, user stories, and acceptance criteria
• Analyze current-state (as-is) and future-state (to-be) business processes
• Develop process maps, workflows, and supporting documentation
• Identify process inefficiencies and recommend improvements
• Maintain traceability between business requirements and delivered capabilities

• Partner with Product, UX, Engineering, and Architecture teams to evaluate solution options
• Create functional design documentation and solution recommendations
• Assess impacts across systems, teams, and business processes
• Support evaluation of new technologies, tools, and platform capabilities
• Assist in documenting interfaces, workflows, and solution designs

• Support planning, coordination, and execution of product initiatives and releases
• Manage cross-functional dependencies across Product, Engineering, UX, Data, Commercial, Support, and Operations teams
• Track risks, issues, assumptions, decisions, and action items
• Support release planning, deployment readiness, and launch activities
• Coordinate post-launch hypercare and issue resolution activities
• Escalate blockers and delivery risks as appropriate

• Coordinate User Acceptance Testing (UAT) and support System Integration Testing (SIT)
• Develop test scenarios and validate solutions against requirements
• Support defect triage, prioritization, and resolution
• Participate in release validation and production readiness reviews
• Ensure delivered functionality aligns with business and customer expectations

• Create and maintain business process documentation, workflows, and product artifacts
• Support operational readiness, training readiness, and change management activities
• Maintain product and program documentation repositories
• Support data validation, migration readiness, and reconciliation activities when required

• Prepare executive-ready reporting, status updates, and decision-support materials
• Communicate product performance, delivery progress, risks, and opportunities
• Facilitate…